As CIO of United Airlines, Jason Birnbaum is laser focused on using technology and data to enable the company’s 86,000 employees to create as seamless a customer travel experience as possible. “Our goal is to improve the entire travel process from when you plan a trip to when you plan the next trip,” says Birnbaum,…
Economic instability and uncertainty are the leading causes for technology budget decreases, according to the IDG/Foundry 2022 annual State of the CIO survey. Despite a desire to cut budgets, data remains the key factor to a business succeeding – especially during economic uncertainty. According to the Harvard Business Review, data-driven companies have better financial performance, are more likely to survive, and…
Every company and government entity is tasked with striking a critical balance between data access and security. As Forrester’s Senior Analyst Richard Joyce stated, “For a typical Fortune 1000 company, just a 10 percent increase in data accessibility will result in more than $65 million additional net income.” As the need to become more data-driven…
Hyper competition, globalization, economic uncertainties — all of it converging to drive a C-suite impetus for the business to become more data-driven. Organizations invest in more data science and analytical staff as they demand faster access to more data. At the same time, they’re forced to deal with more regulations and privacy mandates such as…
One of the main causes of security operations (SecOps) pain is the sheer number of disparate protection tools now in use across the enterprise, leading to an ever higher volume of alerts, operational inefficiencies, and increased cost. There’s no denying the cybersecurity threat landscape has become extremely dynamic and complex — encompassing data, applications, APIs,…
As the threat landscape evolves and adversaries find new ways to exfiltrate and manipulate data, more organizations are adopting a zero trust strategy. However, many are only focusing attention on endpoints, leaving the database vulnerable to malicious attacks. Databases are the last line of defense against data exfiltration by cybercriminals. To combat this, it’s essential…
Good leaders get things done. Great leaders build organizations that get things done. As a leader, being thought of as a source of the great ideas that help get things done is a three-fold liability, especially when you’re working with executive peers outside of IT. The first fold is that if a brilliant idea has…
A significant number of organizations are operating in a hybrid model — and expect to continue with that hybrid environment for the foreseeable future. Global analytics and advice firm Gallup has found that the percentage of remote-capable workers working in a hybrid environment increased in 2022, moving from 42% in February to 49% in June.…
OpenAI has landed billions of dollars more funding from Microsoft to continue its development of generative artificial intelligence tools such as Dall-E 2 and ChatGPT. A move that is likely to unlock similar investments from competitors — Google in particular — and open the way for new or improved software tools for enterprises large and…
The cloud, combined with conversational artificial intelligence (AI), is dramatically expanding the capabilities of the modern-day contact center. These solutions are the twin pillars of contact center success, allowing them to serve more customers faster and more effectively. The two technologies go hand in hand for creating the flexible, flawless customer experience (CX) that companies…