Insurance companies are no longer only there for their customers in times of disaster. Modern approaches to insurance and changes in customer expectations mean that the insurance business model looks very different than it used to. This change also demands a new business strategy in order to enable the flexibility and agility needed to meet…
André Mendes stepped into the top technology leadership job at the Department of Commerce in April of 2020, just a few weeks into the global pandemic. His responsibilities and oversight include all the technology and operations for the Department of Commerce and its 13 associated bureaus, including the U.S. Census Bureau, the National Oceanic and…
In 2008, Praveen Jonnala became global vice president of digital transformation and business solutions for CommScope, then a $2 billion manufacturer of network infrastructure solutions. Today, after 14 years of acquisitions, the business has more than quadrupled in size. “What worked for us 10 years ago will not work for the next three,” says Jonnala,…
The days of one-off change management initiatives are over. Rather than tackle organizational change management with an end in mind, IT leaders and their organizations must now exist in an environment of persistent flux. “In this era of continuous disruption, the goal should not be to build an organization that reacts quickly to change. Nor…
By Andy Nallappan, Chief Technology Officer and Head of Software Business Operations, Broadcom Software As the end of 2021 approached, the process of digital acceleration remains in a world turned upside down by a lingering global pandemic. Even if Covid-19 recedes from the headlines, ongoing digital transformation at scale looks set to continue to accelerate…
By Tom Thorpe, Vice President International Markets, Broadcom Software Part of my role as Broadcom Software’s VP of International Markets is to think about the future. And like most of you, I never expected to see a once-in-a-generation pandemic that forced once-in-a-generation change. Businesses responded to the historic challenge by accelerating their rate of cloud…
With data center traffic doubling on a global basis every two years and digital transformation increasing the burden placed upon traditional corporate networks, the argument for shifting to next generation passive optical networks continues to grow stronger. What Mobile World Congress made clear is that these solutions have now reached the point at which large-scale…
Unpredictable shifts The COVID-19 pandemic brought to light many inefficiencies and blind spots in the global workforce, particularly in the realm of healthcare. Jobs that formerly required employees to be at a certain place by a specific time five-days-per-week were transformed almost overnight. Relying on previously unused or underused technology, businesses experienced a paradigm shift,…
The importance of data-driven insights may dominate C-level discussions, but evolving IT culture and business workflows that can successfully harness that data is less about talk and more about iterative action. The good news: IT leaders are well positioned to play that role. But to serve as effective change agents, CIOs and IT leaders need…
How Actionable Insights Will Fuel Customer Experience 2.0 In the rush to digital commerce, organisations deployed a multitude of technology solutions, each focused on one part of the customer experience (CX)—and each with its own data silo. The resulting fragmented and unorganised customer data is the antithesis of Customer Experience 2.0. Organisations that are striving…