It’s a mistake for IT leaders to believe that managing a hybrid team is like managing the full work-from-home teams of 2020 or the on-shore/offshore teams of the previous decades. Today’s emerging hybrid environment is different, more complex, and fraught with organizational risk. IT’s traditional organizational structure, culture, and processes for managing virtual resources around…
Mojgan Lefebvre, EVP and Chief Technology and Operations Officer at Travelers, joins Maryfran Johnson for this CIO Leadership Live interview, which is jointly produced by CIO.com and the CIO Executive Council. They will discuss AI in customer engagement, data culture, agile work, and more. This episode is sponsored by Cisco. Discover more at newsroom.cisco.com. To…
Max Masure endures being called the wrong name, however unwillingly, because certain companies’ technologies don’t offer an option for customers to share anything other than their legal names. As an ethical UX researcher and a transgender nonbinary queer person, Masure (they/them) considers it an unacceptable practice that harms individuals, counters inclusion, and ultimately hurts business.…
Many companies are restarting their transformation projects as they transition from protecting their survivability in a volatile market, to actively accelerating their digital transformations to stay competitive in a digital-first world. This has increased the demand for system integrators (SIs) who will be presented with many opportunities to have record-breaking quarters this year. SIs clearly…
L’Oréal weathered the COVID-19 pandemic well in 2020, boasting a 62% lift in ecommerce revenue year-over-year as people purchased more cosmetics and beauty products online amid retail store closings. There is plenty of credit to pass around, but major credit goes to cloud software along with augmented reality (AR) and live-streaming technologies to better promote…
No one may be able to define exactly what the term cloud means in business technology today. Is it a rack of machines paid for by the second? A set of powerful APIs? A set of extensive services — all with acronyms that end in “aaS” — that enterprises can lean on as building blocks…
For 145 years, the global pharmaceutical Eli Lilly & Company has relied on a culture of resilience for reliability and success. The world depends on Lilly to provide medicines and treatments across many generations, and the current pandemic is no exception. Join us as we explore how technology is critical to support Lilly’s ongoing business,…
Moving an AI project from ideation to realization is a vicious loop, and there is only one way to resolve it – don’t let the loop begin! That is true because data deserves expert handling at all levels. Starting with extracting it from different sources to cleaning, analyzing, and populating it, machine learning systems are…
For the past several years, Experian has been transforming its business with analytics and AI. Shri Santhanam, executive vice president and general manager of global analytics and AI at the consumer credit reporting company, says Experian’s data transformation has focused on three pillars: internal modernization, creating analytics products and services, and driving commercial impact and…
The IT battlefield is littered with the careers of CIOs who failed to understand that top-tier talent is essential to remain competitive in a world of continual tech disruption. And the stakes may only be getting more intense. “We don’t expect the labor shortage to end in the short term,” states Marc Tanowitz, managing director…