What do NASA, Capital One and Verizon have in common? They’ve all built chatbots. And despite the organizations’ obvious differences, their early chatbot development processes have proved to be relatively similar, providing valuable insight into how organizations should build and onboard bots . “There are no bot standards,” says Nathan Shedroff, executive director of Seed…
A thought experiment Image by Getty Images Maybe your spreadsheet won’t load. Or Netflix gets laggy and your Wi-Fi connection stalls out. And the thought occurs, ‘What if the whole internet crashed?’ To read this article in full, please click here Read More from This Article: Can the internet crash? How the unthinkable could…
Over the last year, there’ve been a lot of firsts in the Fortune 500: the first openly lesbian CEO, the first Latina CEO, and the first Black woman CEO of an NBA franchise. But there have been a lot of good-byes, too, as Indra Nooyi of Pepsi, Denise Morrison of Campbell Soup Company, Margo Georgiadis of…
Some argued from a process perspective, while others argued from an outcomes perspective. The conclusion, often, was the same: outcomes are about where you want to go and processes are about how to get there. This conclusion has not changed today. However, new opportunities and wider scope means, you need to do three things. 1.…
Managing projects successfully comes down to skill, tacit knowledge, and having the right tools to collaborate with stakeholders and share information. Wrike, an online project management and collaboration tool, makes light work of these essential tasks. Wrike is available through the web to PCs, Macs, and Android and iOS devices. The company also offers a…
One of the biggest mistakes an IT organization can make when outsourcing is failing to consider the total cost of the relationship — including all the hidden costs that are likely to accrue. There has been little incentive to date for service providers to bring these looming financial risks out into the open, so customers…
The network is something that not enough CIOs pay attention to. It’s often the IT resource that’s last on the priority list with the majority of focus given to applications. That might have been fine 20 years ago when most applications and data lived on the user’s computers. Also, IT had extremely tight control of…
The drumbeat to raise the CIO’s role from functional expert to strategic partner has been a constant since at least 2014. But as Billy Crystal reminded us, “Change is such hard work.” Some organizations and CIOs get it right all the time, but if current surveys are to be believed, opportunities for improvement remain. For…
What is succession planning? Succession planning is a talent management process that builds a pool of trained workers who are ready to fill key roles when leaders and other key employees step down. Organizations with succession planning programs in place foster a talent-oriented culture by recruiting skilled workers and top talent. Once recruited, businesses focus…
One of the ways companies often run into trouble with data lakes is trying to use them as a data warehouse. It’s a “terrible idea, unless it works,” says Merv Adrian, research vice president at Gartner. It’s an issue that Mark Stange-Tregear, vice president of analytics at Ebates, knows all too well. When Stange-Tregear joined…