By Bryan Kirschner, Vice President, Strategy at DataStax For all the deserved enthusiasm about the potential of generative AI, “ChatGPT is not your AI strategy” remains sound advice. That said, it’s still worthwhile to think about how to use large language model (LLM)-powered tools like ChatGPT in more strategic ways. New research from Microsoft on…
This year, GenAI and Large Language Models, such as ChatGPT, are positioned as vectors of change. Developing generative AI implementation strategies will be imperative for technology leaders, prioritizing key areas such as business model building, internal operational improvements, risk mitigation, and overall organizational efficiency. As we approach the year 2024, Jyoti Lalchandani, Group Vice President…
Clients are becoming more outcomes-focused, judging the purchasing value of our solutions and services against the value of the outcomes they seek. Technology Solutions’ dominant model revolved around hardware products. Providers sell solutions that clients incorporate into their own operations. While this model is not diminishing, new cloud-based software technologies are changing business needs and…
CIOs confronted a host of issues over the past year, with economic, political, and technology events creating both uncertainties and opportunities for organizations across all sectors. Curious about what it all meant, we asked IT leaders to look back on the somewhat tumultuous year and reflect on what they learned. Here are the key takeaways…
The story of TSG Hoffenheim, the football club from Sinsheim, Germany, has it all: a small German town, a seventh division team dreaming big, the return of an old acquaintance who comes to save the club of his youth, and the exciting advancement of the team from the lowest ranks to the highest division of professional…
Artificial Intelligence has emerged as a powerful tool to address the challenges of climate change. From climate modelling to energy management, optimizing renewable energy and adapting to extreme weather events, AI is deploying its power to improve our fight against climate change. AI methods based on machine learning allow us to model climate and weather,…
Contact centers are foundational to customer experience, but a lot of businesses get stuck during the haze of the holiday season. Customers call in droves (it’s not uncommon to see call volumes increase by as much as 41%between Thanksgiving and Cyber Monday alone), all expecting smooth and satisfying service regardless of how many others are behind…
Cities of all sizes are looking for ways to deliver next-generation services that improve quality of life, increase efficiency, support sustainability, and prepare for the future — all while making the most of limited resources. That’s why municipal governments all around the world are making strategic investments in technology toward becoming a digital city. Digital cities use…
It hardly needs saying: The world has changed significantly since 2020. Remote work, the introduction of ChatGPT, ever-increasing security threats — it’s all had a profound impact on IT. To understand exactly how IT priorities have changed, Zendesk conducted a global survey of 1,200 IT leaders and found that half of those surveyed said their…
Cushman & Wakefield has cashed in on several key IT trends over the past few years, positioning the Chicago-based firm well to weather ongoing headwinds in the commercial real estate market stirred by the COVID-19 pandemic. First there was the company’s full embrace of cloud computing, and then a pivot from project management to a…