4 ways to create better customer experiences with data

Most organizations realize that using data to better understand customer needs and preferences is vital to creating consistently great customer experiences. The challenge many face is how to put all of the data they’re collecting to work toward that goal.  We asked the CIO Experts Network, a community of IT professionals, industry analysts, and other…

Is Your Vision on Supply Chain Resilience Being Realized?

A recent North Carolina State University (NCSU) study finds surprising misalignments between supply chain and procurement executives on top business priorities and resiliency. In this article, I take a look at three key findings from that study, and what this misalignment can mean for achieving business objectives. Key finding #1: Misalignment on priorities A core…

NLP helps Eli Lilly work at a global scale

With more than 30,000 employees spread across more than 60 affiliate locations and 14 manufacturing sites around the world, pharmaceutical company Eli Lilly operates at a truly global scale. Operating at that scale comes with issues, not the least of which is sharing accurate and timely information internally and externally. “From internal training materials to…

5 forces shaping the future IT workforce

Concerns about a looming recession have not derailed the booming IT job market. In the first half of this year, 115,000 new IT jobs were added, according to consulting firm Janco Associates. Even with inflation, high energy costs, and the invasion of Ukraine, IT hiring continued at a record-setting pace, but keeping tech talent still…

CIO Leadership Live with Kenny Thein, CIO at Restaurant Brands

Restaurant Brands Chief Information Officer Kenny Thein on evolving to meet customers’ ever changing needs, thinking like a start-up but operating as an enterprise, and the importance of sparking STEM curiosity in the younger generation. Watch this episode: #id62e6a85138593 .jw-wrapper::before { content: “Kenny Thein” !important; } CIO Leadership Live Read More from This Article:…