Best practices for integrating AI in business: A governance approach

Artificial Intelligence (AI) has great potential to revolutionize business operations, to drive efficiency, innovation, and improved customer and employee experiences. However, integrating AI into business processes requires careful, intentional planning and robust governance to ensure ethical, legal, and effective use. As a leader in enterprise customer experience (CX), Avaya has a nuanced understanding of the…

IFS acquires EmpowerMX to bolster its aviation sector offering

Enterprise resource planning (ERP) software provider IFS has agreed to acquire EmpowerMX, a vendor of software for managing aircraft maintenance, repair, and operations (MRO), adding to the capabilities of its fleet service management suite for the aviation sector. IFS already offers software for MRO providers and airlines, including end-to-end aircraft management for maintenance, repairs, operations…