For today’s consumers, shopping and interacting with businesses online has mostly become easier and more convenient than ever — but not when it comes to dealing with insurance companies. In stark contrast to experiences with large consumer-goods websites, people often struggle to find the information and forms they need on insurance sites. They are often…
When the COVID-19 pandemic hit, it shook every industry to the core, but especially and dramatically affected health insurers. Like other businesses, they had to switch to remote working practically overnight. In addition, they faced an onslaught of claims and initial uncertainty about cost and payments for antibody testing, evolving treatments, and, later, vaccines. Deluged…
For today’s enterprise, there is a very legitimate argument that cloud security architecture is the single most important part of a CISO’s operation. Enterprises have been consistently shifting more and more of their intellectual property to the cloud for the better part of a decade, and the pandemic and resulting remote work environment forced a…
Computer vision is helping to reshape the transportation industry at every level from streamlining the passenger experience to preemptive fleet maintenance to fuel optimization. As the transportation industry continues to evolve, converging technologies such as 5G and powerful edge compute will enable the next generation of prescriptive and adaptive data-driven outcomes benefiting passengers, the industry…
The concept of office space has its origins in Ancient Rome, and the modern office has been an important staple of business for over 100 years. Pre-COVID-19, only 8 percent of Americans worked remotely on a full-time basis. By May 2020, up to 70 percent of employees were working from home. Now that it is…
Every profession has its own collection of abbreviations, acronyms, catchphrases, and jargon that serve as shorthand for their techniques and tools. IT is no different. Yet, unlike other disciplines, the language of IT tends to spill out across the enterprise and society itself. There are ads praising cloud computing and data-driven decision-making. People routinely praise…
Everest Group’s annual ranking of the top IT service providers saw some movement this year compared to last, but one thing that remained unchanged was Accenture’s place at the top of the list. In fact, it was the sixth year in a row that the $50.5 billion firm was recognized as the overall leading service…
Even though Nvidia’s $40 billion bid to shake up enterprise computing by acquiring chip designer ARM has fallen apart, the merger and acquisition (M&A) boom of 2021 looks set to continue in 2022, perhaps matching the peaks of 2015, according to a report from risk management advisor Willis Towers Watson. It certainly started off that…
More cities than ever before are investing in smart city technology and changing how cities operate. There are many benefits that come along with making a city “smart.” It gives the city more information and data to help drive decision making leading to tremendous benefits that positively influence the lives of everyone who lives, works,…
Online Shopping Surges With the worldwide pandemic, consumer behavior has shifted significantly. There has been substantially less travel — employees haven’t been driving to the office, flying on planes, or taking cruises. Many have gone out less, stopped going to movies, and don’t hang out on Friday night after work. This has caused a major disruption in…