Data sovereignty has emerged as a critical concern for businesses and governments, particularly in Europe and Asia. With increasing data privacy and security regulations, geopolitical factors, and customer demands for transparency, customers are seeking to maintain control over their data and ensure compliance with national or regional laws. However, defining and achieving data sovereignty goes…
Ever since Steve Jobs stood on stage to unveil the first iPhone in 2007, the focus of the global technology industry has been on innovation in the software, mobile and cloud markets. Smartphone apps and software-as-a-service products were the centers of value creation. That was until the launch of ChatGPT at the end of 2022,…
The world economy faces a number of challenges right now, from the risks of inflation to geopolitical upheavals. But zoom out to a longer-term view, and the picture looks much rosier. According to recent forecasts from economic analysts CEBR,[1] the global economy will double in size over the next 15 years to a stunning $221…
Are you one of the 180 million Americans estimated to have an Amazon Prime subscription? Or one of the 57 million who paid for an online news service last year? These familiar examples underscore the reality of customer experience (CX) in many industries today. Now increasingly delivered through digital channels, CX has been redefined by…
Today’s CIOs are facing a digital paradox – the more technology they implement, the more complex it becomes to manage. So while many CIOs have successfully shifted enterprise workloads from manual and legacy systems to new, cloud-based applications in recent years, these breakthroughs have also caused them fresh headaches. “CIOs are now at the heart…
Digital infrastructure today is the backbone of enterprise transformation and growth. Optimized and effective digital tools are increasingly the deciding factor between a company powering ahead or withering away. Get it right and you can make smarter decisions that drive a flywheel of employee satisfaction and customer loyalty. Get it wrong and the result is…
According to consulting firm Korn Ferry,[1] the average CIO is in their role for just 4.6 years. That’s shorter than most of their boardroom peers and significantly less than CEOs’ average tenure of 6.9 years. Disheartening though this fact is, it may not come as a surprise to CIOs themselves, given the sky-high expectations they…
To capitalize on the enormous potential of artificial intelligence (AI) enterprises need systems purpose-built for industry-specific workflows. Strong domain expertise, solid data foundations and innovative AI capabilities will help organizations accelerate business outcomes and outperform their competitors. Enterprise technology leaders discussed these issues and more while sharing real-world examples during EXL’s recent virtual event, “AI…
Este podría ser el año en que la inteligencia artificial (IA) agéntica llegue a lo más alto, ya que muchas empresas buscan casos de uso de valor añadido. Una pregunta clave: ¿qué procesos empresariales son realmente adecuados para los agentes de IA? La consultora empresarial Deloitte predice que, en 2025, el 25% de las empresas…
With an aging, shrinking workforce, it’s become harder and harder for B2B organizations to staff their sales teams, even while customers demand faster fulfillment times and access to their suppliers across multiple channels. Teams mired in manual back-end tasks for sales and order processing are significantly handicapped versus competitors who have automated these functions. The…