Milind Wagle, CIO, Equinix, has his own “customer-churn predictor.” It tells him why accounts are turning over and whether they are likely to do so in the future. That information gives the data center services provider a chance to improve its bookings accuracy by improving service and planning for likely occupancy rates to come. “We…
Last year, Aon Inpoint reported about 80 percent of buyers of stand-alone cyber premiums were medium-sized to large companies. However, smaller firms are increasingly assessing their cyber exposure risk as concerns about the potential impact of a cyber incident continue to rise. “The majority of breaches worldwide occur at companies with 1,000 employees or less…
When Mike Zahigian became CIO of Amgen in 2017, he realized that technologists at the $22 billion biotechnology company sat in a number of different organizations, not only in IT. Even though these people did not report into his own organization, Zahigian was concerned about their career path and what kind of development plan was…
IT managers are often responsible not just for overseeing the IT infrastructure in an organization but overseeing IT teams as well. To succeed as an IT manager, you will need to understand the fundamentals of security, data storage, hardware, software, networking and IT management frameworks — and how they all work within the business. Plus,…
Service level agreements (SLAs) remain a critical component of outsourcing contracts, forming the core of service delivery reporting over the life of the IT services agreement. Any flaws when SLAs are drafted can have a significant impact down the line, resulting in a reported measurement of service delivery that doesn’t line up with the reality…
Security by the numbers Image by IDG / Getty Images Every year, CIO conducts its State of the CIO survey. This year’s results are in, and the numbers will help you understand how the CIO role continues to evolve in today’s business climate and define your agenda for 2018. To read this article in full,…
TSB customers in the U.K. were already frustrated by the bank’s technical problems, but now the situation has gotten worse as criminals take advantage of the chaos. Host Steve Ragan looks at recent TSB phishing attacks and the kit that powers them. Read More from This Article: TSB phishing attacks | Salted Hash Ep 33…
The 2012 case of Ellen Pao versus Kleiner Perkins Caufield & Byers was a turning point in the tech industry. It opened the floodgates for more recent revelations about sexism, harassment, and assault in tech, such as those from Susan Fowler Rigetti. The technicality that brought Pao’s case to mainstream attention revolved around private companies’…
We’ve all been hit with endless offers of GDPR webinars and product pitches, so I’m not going to repeat the stuff you can find there. But there are some big-picture points you might not have picked up yet, and they’re worth summarizing here. Point #0: Talk to your attorneys. Even though the regulations may seem irrelevant…
What are companies looking for when hiring a CIO? The answer varies depending on the organization and industry, but companies tend to look for certain common skills and experience when hiring for the role — at least according to CIO job postings. Indeed.com analyzed jobs postings for chief information officers between April 2017 and March…