AI is rapidly becoming a core requirement in IT service management (ITSM) – not as an add-on, but embedded to improve speed, consistency, and scale. For CIOs evaluating ITSM platforms, the key question is no longer whether AI exists, but which AI features truly improve IT workflows, support operations, and ensure measurable outcomes. Recent research…
Digital transformation has its own physics. Three bodies, three gravities, one shared orbit. The Organization in its transformational journey, pulling for control and efficiency. The Partners — the force that can accelerate or destabilise the efforts. The Talent — orbiting with its own velocity, shaped by ambition, life stage and opportunity. In Part 1 of…
Un nuevo análisis de Morgan Stanley publicado por el Financial Times concluye que la IA podría provocar la desaparición de cerca de 200.000 puestos en el sector bancario europeo, debido al aumento de la inversión de las entidades en IA y al cierre de sucursales físicas. La cifra equivale a cerca del 10% de la…
According to recent research by Freshworks, organizational complexity accounts for 7% of total annual revenue loss for an average business. Software is a major contributor, with companies estimating a loss of $1 out of every $5 spent on total software due to complexity, including IT complexity. That’s time, talent, and money that could instead be…
En un contexto marcado por la transición energética, la presión regulatoria y la necesidad de operar de forma cada vez más eficiente a escala global, la transformación digital se ha convertido en un pilar estratégico para compañías industriales y logísticas como Exolum. La antigua CLH, hoy presente en once países y con una facturación cercana…
The warning signs were subtle at first — an unexpected shift in customer recommendations, a spike in credit anomalies, a supply chain model that seemed unusually confident, or a workforce scheduling system that made decisions no one could fully explain. Executives chalked these moments up to “analytics behavior” or “algorithmic quirks,” but board directors began…
When we imagine the future of artificial intelligence, our minds often conjure images straight from science fiction: legions of humanoid robots walking among us, indistinguishable from their creators. We have been conditioned to see the anthropomorphic form as the pinnacle of robotic evolution. This vision, however, is a profound failure of imagination. The future of…
La inteligencia artificial ha dejado de ser un interlocutor único que responde a una orden y se marcha. La nueva etapa, ya visible en las implementaciones empresariales, se apoya en equipos digitales de agentes especializados que colaboran entre sí para entender el contexto, utilizar herramientas, ejecutar código y validar su propio trabajo antes de mostrar…
Black & Veatch’s AI strategy demonstrates how thoughtful implementation can drive rapid, meaningful adoption across a large organization. Rather than deploying AI tools companywide and hoping for results, it’s built a cohort-based program that’s driven active and specific AI work usage to nearly half of its employee owners in just one year. The approach addresses…
Everything is changing, from data pipelines and technology platforms, to vendor selection and employee training — even core business processes — and CIOs are in the middle of it to guide their companies into the future. In 2024, tech leaders asked themselves if this AI thing even works and how do you do it. Last…