IDG Contributor Network: One CIO’s perspective on the people, process and technology formula for business success

When Harold Leavitt coined the phrase people, process, and technology in his 1964 paper, Applied Organization Changes in Industry, he never imagined how often it would be used in identifying the key components for business success. However, many companies focus on process and technology as the two primary components with not enough emphasis on the…

The digital future of healthcare

Lehigh Valley Health Network set out to keep patients from dying of sepsis, a life-threatening complication that can result from an infection, and it planned to use its computer system to help. The tech team at the Allentown, Penn.-based healthcare system worked with colleagues from the clinical side to create an application that takes best…

TBM success stories: Improving the value of IT

CIOs have long struggled to quantify the value of IT services relative to production costs, a financial black box that sows distrust between the tech department and business divisions. As IT implements additional digital capabilities in service of the business, this disconnect is widening, inspiring more CIOs to embrace technology business management (TBM), which largely…

IDG Contributor Network: Price of entry or corporate strategy: how pharma and biotech are approaching digital health

The high costs of drug discovery and commercialization, looming patent cliffs, and increasing regulatory pressure on drug pricing have created a perfect storm of margin and growth pressures on the pharma sector. In an apparent response to these pressures, M&A activity in pharma is back. This month, Bristol Myers Squibb’s announced its $74 Billion acquisition…

ITIL 4: ITSM gets agile

ITIL-based organizations take note: The popular framework has undergone a significant overhaul aimed at modernizing IT service management (ITSM) into a more agile, value-driven business asset. ITIL was last updated in 2011, but it was only a small refresh — the 2019 overhaul of ITIL is on par with the 2007 update, which brought significant…