Mistakes to avoid when moving your contact center to the cloud

The contact center has traditionally operated through on-premises servers and software, but shifting it to the cloud can help CIOs improve the customer journey. Advances in artificial intelligence (AI) and cloud-based contact center-as-a-service (CCaaS) options now give enterprises more confidence that they can better deliver high-quality customer experiences. However, there are potential challenges around moving…

3 Ways to Reduce the Climate Impact of Your Web3 Data

By George Trujillo, Principal Data Strategist, DataStax Web3 is now firmly established as the technology ecosystem that lets developers build decentralized applications. But its reliance on blockchain technology has also raised concerns about its ecological impact. The process of verifying transactions on blockchain requires a huge amount of processing power and consequently lots of electricity.…

8 business concepts IT leaders should master

CIOs know they must be business leaders, but the business knowledge they must bring to the proverbial table is something of a moving target. There are, of course, the management fundamentals and the longstanding executive skills that remain constant must-haves. But there are, too, a list of topics that bubble up and dominate based on…

CIO Leadership Live with Peter Tay of NTUC Income

Peter Tay, Chief Digital Officer of NTUC Income, joins James Henderson for CIO Leadership Live in ASEAN, produced by CIO.com and Foundry. Peter offers insights into the art of innovation and the importance of creating unique solutions to meet evolving customer demands, in addition to outlining market expansion plans beyond Singapore. Watch this episode: #id6279d67c1d595…

People: A Forgotten Element of Technology Transformation

Enterprise transformation demands technology to work and people to adopt it. The “people” component of enterprise transformation can make or break digital transformation. If people within the organization are given the right tools and are enabled and empowered to use them, they can achieve the desired intent of technology transformations. CIOs enable adoption by championing comprehensive…

Exploring the Benefits of Supply Chain Collaboration

Many enterprises are struggling to deliver for customers because of a disruptive environment, internal silos, mismanaged data, the pandemic, and inefficient collaboration between companies, despite our increasingly digital world. One study conducted by GEP in partnership with the Supply Chain Resource Cooperative at North Carolina State University (NCSU) found that misalignment between procurement and supply…