Like many retail organizations, we had no shortage of data. What we lacked was trust in the data, ownership of outcomes and a clear way to convert insights into action. Teams operated in silos. Analytics were reactive. Dashboards were everywhere, but real decisions still defaulted to opinion, not evidence. To deliver the kind of personalized,…
The old approach to dealing with legacy systems was simple: rip them out and start over. These days, though, most CIOs will tell you a different story that sometimes the best path forward isn’t about replacing everything but making what you have work better. With emerging tech multiplying at such a furious pace, some companies…
The Tile Shop’s place in the home improvement and building products industry is testament to its strength in offering wide selections of natural stone and manmade tiles, along with maintenance materials and related accessories, in over 140 immersive showrooms across the US. Founded in 1985, the specialty retailer now has 1,400 employees, and Christopher Davis,…
Teradata is expanding its cloud-based analytics platform with a new agentic AI offering called Autonomous Customer Intelligence that, it says, is “designed to transform raw data and customer signals into context-aware, real-time actions at scale.” Autonomous Customer Intelligence will use agents to construct data products, detect signals, interpret context, and respond autonomously, the company said.…
Oracle NetSuite is joining the move to an AI-first world with its announcement of NetSuite Next, which it describes as “the future of NetSuite.” NetSuite Next adopts the same Redwood design language Oracle has been applying to its other products since 2019, and will include agentic workflows, conversational intelligence, and natural language search, the company…
Agentic AI tools are rapidly integrating into businesses, shaping workflows, influencing decisions, and assisting with daily operations. At the same time, in Netskope Threat Labs’ Cloud and Threat Report: Shadow AI and Agentic AI 2025, agentic AI was identified as one of the rising shadow AI trends on the horizon that security and technology leaders…
Before you can scale innovation, you need to get your house in order — operationally, strategically and culturally. When I stepped into the role of president at CSG Forte, I knew I wasn’t just inheriting a payments product. I was taking the reins of a complex business in a fast-moving industry shaped by technology, regulation,…
The emergence of artificial intelligence (AI) has fundamentally reshaped numerous industries, with software engineering being one of its most profoundly affected domains. The integration of AI-driven tools into the software development life cycle (SDLC) is not merely a technological upgrade — it represents a paradigm shift in how applications are conceived, built, tested and maintained.…
Oracle is adding new pre-built agents to its Advertising and Customer Experience Cloud (Fusion Cloud CX) to help enterprises increase operational efficiency by automating sales, service, and marketing processes. Fusion Cloud CX, which comes with applications designed for advertising, marketing, sales, service, and customer experience processes and functions, is part of Oracle’s Fusion Cloud suite…
The US Supreme Court has declined to hear SAP’s appeal in an antitrust case brought by Teradata, allowing the data analytics firm to move forward with claims that the German software maker illegally tied its enterprise applications to its own database technology. The decision leaves in place a lower court ruling that revived Teradata’s 2018…