What do baseball’s Mario Mendoza and AI have in common? A 20% success rate. Mendoza’s batting average established the Mendoza Line: shorthand for barely acceptable performance. Across industries, four out of five AI initiatives still fall short of expectations. In all likelihood, it’s typically not the AI that’s failing, but the lack of data readiness.…
Over the past decade, digital transformation has focused on converting manual processes to digital ones, migrating infrastructure to the cloud, updating applications and creating new channels for customer and employee engagement. These efforts have resulted in tangible benefits such as accelerated cycle times, increased transparency and reduced costs. However, these initiatives have also revealed limitations:…
The economic pivot: From creation to execution The enterprise is currently undergoing a seismic pivot from generative AI, which focuses on content creation, to agentic AI, which focuses on goal execution. Unlike their predecessors, these agents possess “structured autonomy”: the ability to perceive contexts, plan actions and execute across systems without constant human intervention. For…
Anthropic’s assertion that its agentic coding tool Claude Code can rapidly refactor legacy COBOL code has unsettled IBM investors, triggering a sell-off in shares, which resulted in the stock registering a 13% drop on Monday — its biggest single-day drop since October 2000. The assertion came in the form of a blog post from Anthropic…
In my work architecting AI transitions for global enterprises, I have identified a recurring systemic failure, a collision between hyper-accelerated output and stagnant governance. IT & Software Services (IT companies) are currently trapped in a talent paradox where they have an oversupply of AI-augmented ‘coding speed,’ yet a critical shortage of ‘architectural safety.’ They have…
The point of agentic AI is for it to act by writing code, running scripts, executing commands, or calling APIs. All of that is more effective if those actions are discoverable, documented, consistent, and designed to be easy for agents to use in the first place. Agents need slightly different information from people. Both benefit…
Liberty Mutual’s approach to gen AI reflects a deeper understanding of enterprise transformation in that the hardest challenges aren’t technical but human. So global CIO Monica Caldas focuses on the central priorities of enterprise leaders: establishing effective AI governance, moving promising pilots into scalable solutions, and empowering employees to confidently adopt new ways of working.…
Anthropic is expanding its push into the enterprise market with a new set of “coworker” plug-ins designed to embed its Claude AI directly into tools used by investment bankers, HR teams, and engineers, signaling a shift from standalone assistants toward AI agents that operate inside core business workflows. In a blog post, the company said…
AI agents are becoming more common in practice, but their use is still heavily focused on programming, according to new analysis by Anthropic of millions of interactions between humans and AI agents, where researchers studied how tools like Claude Code and public API solutions are used in real-world environments. According to the report, software development…
Accenture is now starting to link the use of internal AI tools to senior-level promotions, reports the Financial Times. The global consulting firm tracks how often certain managers log in and use AI systems, and regular use becomes a factor in leadership promotions. The aim is to get more employees to embrace AI. This applies…