In 2006, British mathematician Clive Humby proclaimed, “Data is the new oil.” Humby had bona fides to make that claim. He and his wife, Edwinna Dunn, own Dunnhumby, a global customer data science company that helped Tesco create its Clubcard, the world’s first supermarket loyalty card. The program gave the British retailer unprecedented insight into…
Organizations that continued full speed ahead with their digital transformation initiatives during the COVID-19 pandemic are able to ruminate on what went right and what they would have done differently, with the benefit of hindsight. Some of what they’ve gleaned comes as no surprise: A successful digital transformation requires executive buy-in, constant communication with business…
The Royal National Lifeboat Institution (RNLI) has come a long way since its inception in 1824, but its core mission remains the same: to save lives at sea. Volunteers provide a 24-hour search and rescue service around the coasts of the United Kingdom and Republic of Ireland, where the non-profit operates some 238 lifeboat stations…
It’s clear that in the last two years, the global pandemic has created unique circumstances for CIOs. On the one hand, they are grappling with enabling remote workers and securing enterprise data, and on the other hand, CIOs must support accelerated digital transformation to both survive and thrive. Success in this emerging era requires new…
In 2017, The Economist declared that data, rather than oil, had become the world’s most valuable resource. The refrain has been repeated ever since. Organizations across every industry have been and continue to invest heavily in data and analytics. But like oil, data and analytics have their dark side. According to CIO’s State of the…
What is 9-box talent review? The 9-box talent review grid is a popular HR tool used to measure employee performance and to identify employees with leadership potential. Created by McKinsey in 1970, 9-box talent assessment was used by GE to identify key investments and to compare various business units. The process later evolved into a…
Almost all major IT companies have joined the West’s global economic sanctions against Russia in recent weeks. To a large extent, this is related to the punitive measures imposed by the US government at the start of the war in Ukraine. The export of numerous technologies that could be used for the construction of weapons…
This article was co-authored by Katherine Kennedy, an Associate at Metis Strategy Commitments to environmental, social, and governance (ESG) initiatives are table stakes for organizations today. Whether pledging to go carbon neutral, reevaluating supplier sustainability requirements, or enacting diversity, equity, and inclusion (DEI) initiatives, among other undertakings, following through on these promises can have real…
With data-driven decisions and digital services at the center of most businesses these days, enterprises can never get enough data to fuel their operations. But not every bit of data that could benefit a business can be readily produced, cleansed, and analyzed by internal means. Enter data-as-a-service providers: Entities that offer data on tap for…
For the past decade, the Amazon.com effect has spread digital disruption to every corner of the B2C world, spurring incumbent, consumer-facing enterprises to undertake massive digital transformation initiatives as a matter of survival. But B2B companies have not been entirely immune to the shift toward digital services, with many of late launching transformations of their…