In this lively hourlong discussion, Maryfran Johnson, executive director of CIO programs for CIO Events and the CIO Executive Council, talks with Bernie Gracy, Chief Digital Officer of Agero, the largest provider of roadside assistance services to car makers and insurance providers across North America. Johnson and Gracy talk about the sophisticated data analytics behind…
Enterprises realized value in IT shared services organizations for the past three decades. Over the past two years, I’ve delved into the nuances of capturing the promise of digital transformation. As I think about the impact of digital transformation on shared services, it becomes clear that shared services are in for substantial changes. I…
In the 2008 film, Zombie Apocalypse, college roommates Mark and Tom are forced to defend themselves against a town full of zombies. Fortunately, our heroes are prepared. According to Rotten Tomatoes, “Mark is handy with an axe, and medical student Tom has played enough video games to keep his cool in the chaos.” It’s not…
The concept of devops turns 10 in 2018. Despite that milestone of maturity, most organizations have yet to fully embrace this IT practice, which blends development, operations and testing personnel together into cross-functional teams aimed at improving the agility of IT service delivery. According to Forrester Research, only 13 percent of organizations have implemented devops,…
Has the time come for your company to explore software development outsourcing? The potential for cost savings is always attractive, but there are many other good reasons software development outsourcing has been pursued by other companies, including: A large backlog of existing projects, exceeding your staff’s capacity to address Local talent pool challenges – finding…
Governing technology within a large enterprise requires getting the entire IT department to buy in to a cultural ideology, a singular way that work gets done in alignment with the corporate mission. It’s a tough task Cathy Bessant, chief technology and operations officer of Bank of America (BofA), is undertaking as she shepherds 95,000 employees…
IT’s role in the development and execution of business strategy has grown significantly in the era of digital transformation. But as the rate of business and technology change has accelerated, some of the past static, rigid, and disjointed approaches to IT strategic planning fail to keep pace. That’s not to say CIOs should skip IT…
10 most telecommuting-friendly companies in tech Image by Thinkstock Remote work remains a productive perk, providing organizations a key lever in attracting and retaining tech talent. While companies such as Yahoo and IBM have rescinded telecommuting policies in an attempt to fix larger business and cultural problems, telecommuting continues to thrive in the tech industry,…
“Success has many fathers, while failure is an orphan” is a saying frequently cited by contemplative business leaders. Yet when it comes to failed agile initiatives, the old bromide might be updated to state: “Success is a team effort, while failure is simply everybody’s fault.” No new agile program aims for failure. Yet poor planning…
Effective data analytics can give companies a huge competitive edge, because business managers can gain new insights into trends and customer behaviors that might not otherwise be possible. To get the most out of their information resources, enterprises need to have a strong analytics team in place. What does it take to assemble and maintain…