Trust Bank’s commitment to CX as a digital disruptor

Singapore’s Trust Bank (also known simply as Trust) is a new financial institution that’s enjoyed a strong first year of operations, capturing 12% market share in Singapore since launch and setting new benchmarks in customer experience and innovation. How this digital-first bank developed a differentiated user experience for its customers provides insight into what it…

Involta: On a mission to transform the world through technology

Ken Kremer, chief technical officer at Involta, points out that the company’s inaugural Environmental, Social, and Governance (ESG) report reflects its commitment to set an example for the IT industry. It also emphasizes Involta’s focus on the three pillars of its ESG strategy: environmental sustainability, employee well-being, and strong governance practices. “When Involta was founded…

Averting turbulence in the air

The diversification of payment methods and gradual increase in the volume of online transactions have cast a spotlight on the need for payment security compliance within the airline industry. With the new, recently onboarded Payment Card Industry Data Security Standard (PCI DSS) v4.0, it’s important to explore the intricacies of PCI DSS compliance and uncover…

Fed CIO Ghada Ijam on the balancing act of leadership

Ghada Ijam is the CIO for the Federal Reserve System, where she leads the Fed’s technology and cybersecurity professionals to move at the speed of business, driving collaboration and innovation to shape the Fed’s digital future. Overseeing IT within a federated organization, Ijam partners with leaders across the Reserve Banks and centralized service providers to…

Zen and the art of platform engineering

Achieving and maintaining any sense of Zen requires a commitment to keeping everything in balance. Too much of any one thing inevitably creates levels of friction that, over time, become unsustainable. Within a DevOps context, the current manifestation of Zen is organizations embracing platform engineering methodologies that enable them to standardize around a common set…

Generative AI: the Shortcut to Digital Modernisation

THE BOOM OF GENERATIVE AI Digital transformation is the bleeding edge of business resilience. For years, it was underpinned by the adoption of cloud and the modernisation of the IT platform. As transformation is an ongoing process, enterprises look to innovations and cutting-edge technologies to fuel further growth and open more opportunities. Notably, organisations are…