Leadership in Times of Digital Disruption
By Ravi Vasantraj, Senior Vice President, and Global Head – Business Process Services at Mphasis In 2000, when the Internet was in its infancy, Netflix approached Blockbuster executives for a US$50 million merger, but was not taken seriously. Blockbuster, then valued at US$4.8 billion, could not predict the technological disruption that Netflix would drive. By…