오늘날 기업의 업무 환경은 수많은 도구로 분산돼 있다. 문서, 스프레드시트, 회의록, 이메일 등 핵심 정보가 여러 앱에 흩어지면서 개인 업무와 협업 흐름은 점점 더 복잡해지고 있다. 최근에는 생성형 AI 도구가 대거 등장하며 챗봇형 질의응답이나 자동화 기능이 추가되고 있지만, 여전히 앱 간 단절과 데이터 파편화 문제는 해결되지 않고 있다. 여러 앱과 파일에 흩어진 정보를 하나의 워크스페이스에서…
The era of a purely human workforce has ended. Modern enterprises oversee vast ecosystems of non-human identities (NHIs) – in addition to their employees and contractors. These service accounts, APIs, bots, and artificial intelligence (AI) agents often have broad, autonomous access privileges across on-premises and cloud environments. And they’re multiplying much faster than IT teams…
Si se cogiesen todas las verduras que se tiran cada año en España, se podrían hacer millones de platos de sopa. En concreto, saldrían 390 millones, como calcula Too Good To Go aplicando unas cuantas recetas a los 117 millones de kilos de verduras que acaban en el contenedor. Es un ejemplo concreto de un…
Does AI-generated code add to, or reduce, technical debt? Amazon Web Services is aiming to reduce it with the addition of new capabilities to AWS Transform, its AI-driven service for modernizing legacy code, applications, and infrastructure. “Modernization is no longer optional for enterprises these days,” said Akshat Tyagi, associate practice leader at HFS Research. They…
Los responsables de TI impulsivos, con altas tasas de fracaso a su espalda en los experimentos con IA generativa, están creando basura tecnológica cuyo mantenimiento costará dinero en cuanto los proyectos queden abandonados. Encuestas recientes indican que los esfuerzos fallidos de IA generativa dejarán a su paso una gran cantidad de código basura, aplicaciones abandonadas…
As enterprises accelerate their digital transformation journeys, they are facing a growing challenge around modernizing infrastructure while maintaining control, compliance, and performance across increasingly distributed environments. The convergence of IT and OT systems, historically managed in silos, can become key to unlocking new operational agility, real-time insights, and secure automation. However, with the creation of…
In “Architecting a high-performance delivery engine,” I laid out the blueprint for a high-performance delivery engine. You’ve re-architected the organization, dismantled the cultural silos, and built a machine capable of turning boardroom promises into reality. But a powerful engine is useless without a dashboard. Without the right telemetry, you’re driving blind. In the boardroom, driving…
An inexperienced worker shows up at an industrial jobsite. The equipment is unfamiliar, and so are the problems that need to be fixed. But instead of calling in a senior technician to explain the task at hand, the worker grabs a tablet, or a virtual reality (VR) or augmented reality (AR) headset and enters a…
In the never-ending quest to deliver a great customer experience (CX), organizations are, of course, turning to artificial intelligence (AI) — specifically agentic AI — for help. In a recent survey of 500 executives with AI experience, 61% said they planned to increase spending on both general CX initiatives and AI-specific programs this year, with…
It’s the slow change no one notices: AI models evolve and people adapt to that. Systems learn and then they forget. Behavioral drift is quietly rewriting how enterprises operate, often without anyone noticing until it is too late. In my own work leading AI-driven transformations, I have learned that change rarely happens through grand rewrites.…