The art (and science) of the IT project pivot

Agility and resiliency are skills that have become big buzzwords these days, but so is the ability to pivot. Arguably, the biggest project pivot for all CIOs in the past few months was stopping what they were doing to move their organizations to full remote work virtually overnight, after the COVID-19 pandemic began. That’s different…

7 attributes to look for in a deputy IT leader

The CIO role is expanding quickly. No longer a tactical leader supporting the IT stack, the CIO has become a pivotal co-creator with business leaders. With so much at stake and on their plates, IT leaders need a dependable second-in-command, someone who can offer advice, handle critical IT, business and personnel tasks and, most importantly,…

The CIO’s return to the workplace playbook

Business kept rolling at SUEZ North America despite pandemic stay-at-home orders this spring. Essential employees delivering water and wastewater service still had to operate their systems and monitor water quality, while the IT team ensured that remote working tools were functional for the rest of the company. “It’s been a pretty wild ride over the…

HSBC banks on startup for AI guardrails during coronavirus crisis

Businesses in highly regulated industries often stumble over the so-called “black box” problem when they try to deploy artificial intelligence technology, which often automates tasks and generate outputs that cannot be readily explained. Banks, in particular, are struggling to vet the transparency and interpretability of machine learning (ML) models and AI software that inform everything…