History counts for a lot at Rémy Cointreau, a liquor company that prides itself on aging its finest spirits for 100 years, and traces its own origins back almost three centuries. But Group CTO Sébastien Huet recognizes that in the modern world, some things need to happen a little faster. When he joined Rémy Cointreau…
It’s not surprising that customer service has such a strong influence on loyalty and brand perception. It is the most vulnerable of moments as customers are in need of help. Global pandemic aside, consumers expect brands to be reachable on any platform at any time and equipped to address any potential problem that one might…
Objectively narrowing down your achievements, skills, and expertise when writing your resume can be daunting for anyone, especially for those with a storied career. IT leaders in particular can be susceptible to selling themselves short. Adept at weeding out candidates based on their resumes, IT leaders often overlook what sets themselves apart when writing their…
There aren’t enough programmers in the world to meet the demand for new business applications. Enterprises are having to supplement their central application development groups with other resources, equipping business staff with low-code and no-code development platforms and robotic process automation (RPA) tools that enable them to take on some of the programming workload. […
Every project manager knows to execute projects on time and on budget. And good project managers also take pains to meet project requirements consistently. But truly great project leaders go above and beyond. Among other things, not only do they execute projects within scope; they are accountable, strategic business partners fully vested in organizational success.…
Artificial intelligence (AI) has been hailed as the answer to just about every IT problem, including eliminating the dreaded skills gap, supercharging productivity, securing networks and ensuring competitiveness. Its potential seems unlimited, and no one wants to get left behind. However, despite the ongoing – and mostly justified – hype cycle around AI, it’s imperative…
From the first days of the pandemic, IT leaders have had to grapple with wildly unexpected circumstances — from transitioning thousands of employees to a work-from-home (WFH) environment, to near overnight platform rollouts in support of virtual teams. And for many, culture has proved to be the key unsung factor in their organizations’ ability to…
What makes IT organizations fail? Often, it’s the adoption of what’s described as “industry best practices” by people who ought to know better but don’t, probably because they’ve never had to do the job. From establishing internal customers to instituting charge-backs to insisting on ROI, a lot of this advice looks plausible when viewed from…
The move to value-based care was already in full swing when the COVID-19 pandemic interrupted. But the health system’s response to the pandemic offers a clue to the bold idea that technology can enable healthcare delivery organizations to provide safe and cost-effective care. Value-based care puts a premium on using approaches that get care to…
As the coronavirus swept through Washington state earlier this year, Providence quickly had to enable thousands of staff to work remotely, a tall task for an organization that traditionally provided access to privileged information from desktops. The healthcare system, which employs 120,000 caregivers across 51 hospitals and more than 1,000 clinics on the West Coast,…