IT teams are tasked with providing technology solutions that enhance employee experiences, while also increasing efficiencies in how they deliver and manage those products and services. Hybrid work models have complicated ongoing efforts to achieve these objectives. . Following the hectic sprint to ensure effective remote work and the acceleration of transformation projects, now is…
Over the past few years, the tech industry has been feeling the impact of unprecedented disruptions along the semiconductor supply chain. This supply chain—which spans from research and development to manufacturing, to the end use of the tiny chips that enable devices from cars to cell phones—has historically been volatile, easily swinging from surpluses to…
Srini Koushik has been passionate about the environment for 35 years and now, as a board member of the nonprofit SustainableIT.org and CTO of cloud services provider Rackspace Technology, he wants to help enterprises achieve sustainability in the cloud. Two decades ago, as CIO and CTO at Nationwide Insurance, he inspired colleagues to implement what…
Leading CIOs are empowering their teams to make the digital estate as accessible as the physical buildings of the business, and they’re right to do so. Major legislation is about to reshape the digital landscape in the US and across Europe, which will mean CIOs must focus their sights on digital accessibility. “We’ve seen great…
Within the framework of Repsol’s strategic plan for the 2021-2025 period, the company recently released a second wave of its Digitization Program, which consolidates and expands the use of generative AI across the business through a new competence center, and allows innovative and disruptive technologies to simplify daily processes by making more agile decisions based on data.…
Generative AI is potentially the most transformative new technology since the introduction of the public internet, and it already has many exciting applications within enterprise service management (ESM). AI is known for enabling intelligent chatbots, predictive capabilities in ticket management, and the ability to identify emerging service issues long before they become problems. Generative AI…
It’s not uncommon for CIOs, CISOs, and sometimes their direct reports to be called on to participate in board meetings or to present IT strategies and plans to their boards of directors. If you don’t join board meetings often, preparation is paramount, starting with learning about the directors’ backgrounds and reviewing minutes from previous meetings.…
Writing job descriptions for open positions might feel like a chore to pass off to someone with less on their plate, or something to shortcut by dusting off copy from the last time you hired for this role, but an on-target job description is a vital step in landing talent — especially in tight markets.…
In a world where nothing stays the same, the CIO role has evolved and changed — mainly for the better — as CIOs have gained greater visibility and importance. They are increasingly included in board-level discussions on cybersecurity and tech investments for organizational initiatives and are influencing decisions related to planning, strategy, implementation, and operations.…
For the last 30 years, the dream of being able to collect, manage and make use of the collected knowledge assets of an organization has never been truly realized. Systems for sharing information assets across the enterprise have evolved in their sophistication but haven’t been able to take it to the next level by effectively…