Generac powers business transformation with data, AI

Being a company’s first CIO provides room to make your mark, and Generac Power Systems’ Tim Dickson has done just that, moving swiftly to help transform the backup generator manufacturer into an energy technology company.   Dickson, who joined the Wisconsin-based company in 2020, has launched PowerInsights, a homegrown digital platform that employs IoT and…

Top 5 Features your ITSM Solution Should Have

Efficiently managing IT services is crucial for businesses of all sizes to remain competitive and meet user expectations. To guide technology leaders in making informed decisions about IT service management (ITSM) solutions, this article reveals the top five functionalities you need to deliver exceptional service to end-users. Throughout our time matching organizations with IT software…

Should you build or buy generative AI?

Whether it’s text, images, video or, more likely, a combination of multiple models and services, taking advantage of generative AI is a ‘when, not if’ question for organizations. Since the release of ChatGPT last November, interest in generative AI has skyrocketed. It’s already showing up in the top 20 shadow IT SaaS apps tracked by…

How Avnet accelerates its product design process

As a 2023 CIO100 winner, Avnet Inc., the Arizona-based electronic component distributor, has distinguished itself with groundbreaking projects that leverage established and emerging tech to up productivity and efficiency, and to generally do things differently. Avnet’s Design Hub is one example. According to Max Chan, the company’s CIO, the supply chain and supply chain management…

ESM Efficiency: How Buchanan IT improved quality of service and doubled case support volume

Buchanan Technologies has provided help desk support and managed services to enterprises across the U.S. and Canada since 1988. The company has experienced rapid growth in recent years, swelling to more than 850 employees. From IT help desk to cloud transformation and cybersecurity, Buchanan has earned a reputation for flexible, personalized service that provides strong…