“Retail is detail” has long been an industry catchphrase. Its insight is that consumers notice small elements of their shopping experience, and these moments often decide whether a purchase happens. Today, most industries must deliver outstanding customer experiences (CX) as they operate and sell online. Whether it’s a financial services firm providing insurance, a manufacturing…
La estadounidense Anthropic, la compañía de inteligencia artificial fundada en 2021 por los hermanos Dario y Daniela Amodei y otros exempleados de OpenAI, acaba de sumar un nuevo gran cliente, que utilizará su tecnología de IA generativa tanto internamente como para dar servicio externo. Se trata de la consultora tecnológica Cognizant, que informa en un…
I’ve spent most of this year talking to CIOs who’ve made serious investments in AI, be it intelligent copilots, automation agents or workflow assistants. Almost every one of them tells the same story: they see a burst of early success and then it plateaus or, worse, tanks. AI can summarize, predict and automate like never…
Legacy mainframes remain one of the most underestimated parts of the enterprise architecture of large-scale organizations. Every second, they process thousands of transactions, store data and handle operations. And there are still many businesses, from data-critical industries as well, that ignore the importance of mainframe modernization. As a result, outdated system design and technologies lead…
SAP’s TechEd conference this week offered a few surprises, but its focus, predictably, could be spelled in two letters: AI. Artificial intelligence was everywhere, as the more than 2,800 in-person delegates and the 20,000-plus online attendees quickly discovered. However, the technology was woven into the various components in ways ranging from the expected to the…
People, Processes & Cybersecurity Summit 2025 arrancó con la intervención del experto en ciberseguridad, transformación digital y gestión del cambio Gurps Khaira, que relató cómo dirigir proyectos de ciberseguridad complejos y de alto impacto. Aprovechando su presencia en el evento, CIO ESPAÑA charló con él sobre su visión del actual escenario empresarial, marcado por el…
While you’re still debating whether to implement chatbots, the smart money is already building autonomous AI armies. Welcome to the agentic AI revolution, where your competitors aren’t just automating tasks, they’re orchestrating entire business ecosystems to run themselves. Is automation dead? (Spoiler: it just levelled up) Here’s the question every CTO should be asking: Is…
Most enterprises have yet to see their AI investments make a positive impact on their bottom lines, which could lead many to rethink AI budgets over the next year, IT analyst firm Forrester predicts. Many enterprises will delay a quarter of their planned AI spending until 2027 as they struggle to see a return on…
AI is everywhere and nowhere at the same time. Every week brings another headline about breakthroughs, pilots, or fears of being left behind. For CIOs, the harder question isn’t what AI can do but where to start. Praveen Jonnala, global CIO at global network infrastructure provider CommScope, has a deceptively simple answer: apply the 80/20…
Las últimas tendencias dejan claro que el enfoque de ‘una nube para todo’ está perdiendo fuerza. Las empresas y los organismos gubernamentales están adoptando cada vez más entornos multicloud e híbridos para optimizar los costes, el tiempo de actividad y la flexibilidad de la carga de trabajo. Aunque esto añade retos operativos y de costes,…