The unplanned work behind every AI use case

For most enterprises, the question of whether to invest in AI is no longer up for debate. AI is already part of the roadmap, the budget, and the board conversation. The harder question now is how to make AI deliver value at scale, not once, but repeatedly, across teams, functions, and geographies. That is where…

Day Two in enterprise AI: Why operations, drift, and retraining matter more than launch

There’s a familiar rhythm to technology adoption in large organizations. The initial excitement, the high-profile pilot, the executive sponsorship, and the promise of transformation. For many leaders, deploying a large language model (LLM) feels like crossing the finish line. The press release goes out, the dashboards light up, and the boardroom buzzes with optimism. But…

CIOs reimagine software’s future as AI agents advance

Anthropic’s inconspicuous release of software plugins in January triggered a furious sell-off of software-as-a-service (SaaS) stocks. Over the next two weeks, the financial markets watched $300 billion in software valuations vanish. Anthropic’s Claude Cowork brings a more user–friendly version of the company’s developer-focused Claude Code to business users. The software enables knowledge workers to prompt…