How CIOs can break free from reactive IT

CIOs are facing rising expectations to improve outcomes across the organization, at a time when the digital workplace is becoming more complex to manage. Hybrid work has expanded the number of tools, devices and dependencies that IT must manage, increasing the strain on teams that still rely on operating models designed for simpler, office-based environments.…

After the cloud: The future of compute is everywhere

Cloud computing reshaped how organizations build, deploy, and scale digital services, and it’s been the backbone of transformation for nearly two decades. But as 2025 draws to a close, something new is happening. Cloud computing has reached maturity; I’d argue it’s even reached saturation. Every enterprise operates in some hybrid or multi-cloud form. Costs are…

The rise of invisible AI will redefine CX

In the next few years, “invisible AI” will fundamentally change how enterprises approach customer experience (CX). The concept is simple yet transformative: the most effective AI will be the least visible — seamlessly integrated into workflows, guiding customer service teams, supporting managers, and surfacing insights in real-time without adding complexity. Workforce Engagement Management (WEM) platforms…

Amazon’s new AI team will report to CEO

Amazon has set up a new in-house AI organization reporting direct to the CEO, responsible for its Nova range of AI models, silicon development (the Graviton, Trainium, and Nitro chips) and the emerging development of quantum computing. The new move will bring AI and advanced technology research into the heart of Amazon itself, where previously…

CIOs will underestimate AI infrastructure costs by 30%

Large enterprises will significantly miscalculate their AI infrastructure costs over the next couple of years, prompting more CIOs to expand the scope of their FinOps teams, IDC predicts. Enterprise AI users are headed for an “AI infrastructure reckoning,” as CIOs and finance leaders realize that standard budget forecasting doesn’t work for compute-heavy AI projects, says…

Connect before attempting to convince: Where CIO influence begins

In 2023, the UK’s NHS launched the Federated Data Platform, one of Europe’s most ambitious data projects. On paper, the initiative was flawless. It aimed to connect disparate patient data to improve planning, reduce waiting lists, and make more informed decisions. But the project encountered considerable resistance from both physicians and patient organizations from the start. Authorities spoke of efficiency and better…