TIAA modernizes the customer journey with AI

Customer experience is a key pillar of TIAA’s mission to help employees of nonprofit institutions achieve their retirement goals. And just as retirement decisions can be complex, so too can be easing customer journeys, from contributions to investment decisions to beneficiary designations and more. Achieving end-to-end visibility — in real-time — into these journeys, some…

10 IT skills where expertise pays the most

The list of highest-paying IT skills is always shifting as technology evolves, but some skills have consistently maintained earning power for IT pros over the years. And while several factors impact one’s salary, such as tenure, experience, and location, expert-level competency comes at a higher premium for some skills versus others.   Data from the…

How to successfully integrate data in a hybrid environment

In today’s data-driven world, the ability to seamlessly integrate structured and unstructured data in a hybrid cloud environment is critical for organizations seeking to harness the full potential of their data assets. Effective data integration lays the foundation for success in the digital era, from enabling advanced analytics and AI/ML modeling to facilitating real-time decision-making…

Rethinking DevOps and automation with a layered approach

Automation is at the heart of what makes digital transformation effective and essential to carving out a meaningful competitive edge in the market, regardless of industry. Automation is also at the heart of what enables business leaders to make more informed decisions and increase overall agility within their organization. Despite the talk about how automation…