The cloud, combined with conversational artificial intelligence (AI), is dramatically expanding the capabilities of the modern-day contact center. These solutions are the twin pillars of contact center success, allowing them to serve more customers faster and more effectively. The two technologies go hand in hand for creating the flexible, flawless customer experience (CX) that companies…
Murat Ozkan, Chief Information and Digital Officer at Anadolu Efes, the Turkey-based international beverages company, talks about how a data management strategy comprising AI and analytics will sustain further growth. Watch the episode: #id63cef204ab718 .jw-wrapper::before { content: “CIOLLME22_005_Ozkan” !important; } Listen to the episode: CIO Leadership Live Read More from This Article: Murat Ozkan,…
With a career path that wound through R&D, product development, advanced supply chain, and technology, Praveen Jonnala is well positioned to lead a global IT organization as well as take the reins of operations and other core business functions. Jonnala stepped in as CIO at network infrastructure provider CommScope two years ago after more than…
The tech industry has long been known for its lack of diversity and, as a result, there’s been a big push for companies to take DEI strategies seriously. Diversity not only helps organizations perform better but fostering equity and inclusion can also strengthen recruiting and retention rates, as well as overall employee satisfaction. In fact,…
The pandemic has led many organizations in the Middle East to shift towards a digital-first strategy. According to IDC’s group vice president and regional managing director for the Middle East, Turkey, and Africa, Jyoti Lalchandani: “This means choosing digitalization options over non-digital options as a rule while implementing or enhancing new products, services, channels, customer/employee…
By: Cathy Won, Consultant with eTeam, HPE Aruba Contributor. The Future of Work and the Workplace is a 2023 Leesman survey report co-authored by HPE Aruba. The report explores the critical questions on the minds of business leaders coming out of the pandemic today. What is the future of work and the workplace? How must organizations adapt? Unsurprisingly,…
Topping the list of executive priorities for 2023—a year heralded by escalating economic woes and climate risks—is the need for data driven insights to propel efficiency, resiliency, and other key initiatives. Many companies have been experimenting with advanced analytics and artificial intelligence (AI) to fill this need. Now, they must turn their proof of concept…
What was once an anomaly is now a global reality as remote and hybrid work models settle in across industries. To adapt to this new “new normal,” organizations will need to reinforce their workforces with technologies that can keep pace. In 2022, the percentage of remote workdays in the US soared above the pre-pandemic levels…
By Anand Oswal, Senior Vice President and GM at cyber security leader Palo Alto Networks Connected medical devices, also known as the Internet of Medical Things or IoMT, are revolutionizing healthcare, not only from an operational standpoint but related to patient care. In hospital and healthcare settings around the world, connected medical devices support critical…
Truly data-driven companies see significantly better business outcomes than those that aren’t. According to a recent IDC whitepaper, leaders saw on average two and a half times better results than other organizations in many business metrics. In particular, companies that were leaders at using data and analytics had three times higher improvement in revenues, were…