CEOs’ top priorities for IT leaders today

Lawrence Bilker can easily articulate the business values that his IT initiatives should deliver: better experiences for both employees and customers, more insights from data to enable smarter decision-making, and more intelligence for improved operations. Overall, IT projects are meant to create a leaner, more profitable company, says Bilker, CIO of manufacturer Lift Solutions Holding.…

IBM’s watsonx.governance takes aim at AI auditing

IBM is betting big on its toolkit for monitoring generative AI and machine learning models, dubbed watsonx.governance, to take on rivals and position the offering as a top AI governance product, according to a senior executive at IBM. The toolkit, released as part of IBM’s watsonx generative AI platform last May, is uniquely differentiated by…

Boomi burnishes API management capabilities

Middleware vendor Boomi has bolstered its API management capabilities with new products and acquisitions. The Boomi AI Agent Framework allows the automation of repetitive application integration administration tasks. The launch version of the framework comes with four agents. Boomi Answers uses AI to offer prescriptive help in response to natural language prompts. The second product,…

TIAA modernizes the customer journey with AI

Customer experience is a key pillar of TIAA’s mission to help employees of nonprofit institutions achieve their retirement goals. And just as retirement decisions can be complex, so too can be easing customer journeys, from contributions to investment decisions to beneficiary designations and more. Achieving end-to-end visibility — in real-time — into these journeys, some…

10 IT skills where expertise pays the most

The list of highest-paying IT skills is always shifting as technology evolves, but some skills have consistently maintained earning power for IT pros over the years. And while several factors impact one’s salary, such as tenure, experience, and location, expert-level competency comes at a higher premium for some skills versus others.   Data from the…