In part 1 of this 3-part series we explore one of the biggest challenges any contact center faces, which happens to be a challenge all businesses face: staffing to meet demand. For many businesses, it’s even tougher during the holidays. An increase in traffic during the holiday season coupled with an ongoing pandemic might make…
By Tyler Affolter When enterprises were forced to sharply accelerate their fulltime remote site strategies in early 2020, there was an interesting split in perceived effectiveness. Enterprises at the time reacted to the pandemic by leveraging and trying to scale existing technologies (VPN, bandwidth), which was challenging and expensive. This caused them to look closely…
Enterprises are deploying more low-code tools and processes, as they look to increase the efficiency of software development and to support digital business efforts. A key to success with the technology is learning to avoid common mistakes. Research firm Gartner has forecast that the worldwide low-code development market will total $13.8 billion in 2021, an…
How can IT leaders create the conditions for digital business innovation—from fostering effective collaboration with business partners to establishing the right processes, frameworks, and culture? That’s the central question CIO contributing editor Julia King posed to Avery Dennison CIO Nick Colisto in their conversation at the CIO 100 Symposium and Awards, where Colisto was inducted into…
Over her 25-year career, Deanna Steele has led IT and digital organizations at companies in various stages of startup, acceleration, and turnaround. Much of this experience has been in the retail sector, including VP roles in technology at Hot Topic, Express, and Ascena Retail, CIO at Ingram Content Group, and CI&DO at J.Jill. This past…
By Greg Dorai, VP Product Management for Secure Access Business It’s becoming a multi-cloud world where the future of work will be hybrid, apps are distributed, security is borderless, and operations are automated. Over the next 2-3 years how we build the new network for these challenges will determine our success for the next decade.…
We live in a changed world. Advances in technology that were supposed to take years happened in months. Along the way, assumptions and legacy thinking gave way to urgency and a can-do .. no, must-do attitude. But one person’s chaos is another person’s opportunity. Cyber attackers have taken advantage of the disruption, scaling up their…
Paul Fleming, strategic director of resources at Blackburn with Darwen Borough Council, topped the 2021 CIO UK 100 after an incredible year in which he led the council’s digital response to the COVID-19 pandemic, pioneered a contact tracing system which became a blueprint for the UK and drove significant advances in team culture, diversity and…
The need for API management platforms has escalated over the past decade. Leveraging the power of sharing information, much of the data swapping on the internet nowadays happens automatically through APIs, making the once obscure way for developers to organize their software a vital corporate tool for organizing any business dependent on data. A good…
With more and more companies undertaking the journey of digital transformation, the role of the CIO has become critical. The increased demand for experienced IT leaders has made the space extremely dynamic. CIO India is here with a regularly updated list of the latest CIO movements across the country. Write to us if you have news…