As businesses race toward digital transformation, Gartner has forecasted a game-changing shift in customer service strategies for Fortune 500 companies. By 2028, 30% of these enterprises are expected to streamline their service operations through single, AI-enabled channels capable of handling text, image, and sound interactions. This shift will redefine how enterprises handle customer service, moving…
Sometimes enemies can be lifesavers. The $150m loan from Microsoft that rescued Apple from bankruptcy in 1997, for instance, is now the most widely read chapter of software folklore. Microsoft was under threat in the antitrust case and needed to show it wasn’t a greedy monopoly and that Apple was a credible rival; Apple, on…
With the rapid rise of AI, especially GenAI, clients are evaluating risks from partner or vendor use of AI. CIOs and organizations are advised to consider how these risks may impact their operations and security and create contractual terms to address them. Specific areas of concern for CIOs and IT organizations are how a vendor…
In a world where technology increasingly shapes how cities manage safety and security, Kazakhstan’s Ministry of Internal Affairs is leading the way with its groundbreaking “Carpet CCTV” project. This ambitious initiative has revolutionized public safety by combining a massive surveillance network with advanced analytics and artificial intelligence, creating a system that shifts the focus from…
From the rise of digital transformation to the now-prevalent use of smart devices, there has been a rapid growth of data over the past decade. This has granted enterprises with more access to data than before. In fact, 64% of organizations are already managing at least one petrabyte (PB) of data, while 41% are overseeing…
Este 11 de diciembre Madrid acogió, por tercer año consecutivo, la celebración en España de los CIO 100 Awards, los premios que organizan en todo el mundo CIO, la cabecera editorial del grupo Foundry, e IDC, la firma de análisis de la industria TIC, con el objetivo de reconocer el liderazgo de los profesionales, empresas y…
Business leaders may be confident that their organizations’ data is ready for AI, but IT workers tell a much different story, with most spending hours each day massaging the data into shape. Nearly nine in 10 business leaders say their organizations’ data ecosystems are ready to build and deploy AI at scale, according to a…
Mark Settle is a seven-time CIO and three-time CIO100 Award winner who wrote two must-read books during his CIO journey, Truth From the Valley: A Practical Primer on IT Management for the Next Decade and Truth From the Trenches: A Practical Guide to the Art of IT Management. Today Settle serves on the advisory boards of several venture…
구글이 제미나이 2.0 모델을 발표했다. 역대 가장 강력한 모델이자 에이전트 시대를 위한 새로운 AI 모델이라고 회사는 강조했다. 12월 11일에 발표된 제미나이 2.0 플래시 실험용 모델은 모든 제미나이 사용자에게 개방될 예정이다. 제미나이 2.0은 기본 이미지 및 오디오 출력, 기본 도구 사용 등 멀티모달리티 측면에서 개선된 것이 특징이다. 이를 통해 범용 비서라는 비전에 더 가까운 새로운 AI…
구글 딥마인드가 크롬 브라우저를 자동으로 조작해 사용자에게 필요한 정보를 제공하는 AI 에이전트 ‘프로젝트 마리너’를 11일 공개했다. 프로젝트 마리너는 크롬 브라우저에 특화된 AI 에이전트로, 기존 챗봇과 달리 직접 웹사이트를 검색하고 정보를 수집하며 특정 작업을 수행하는 것이 특징이다. 크롬 확장 프로그램 형태로 설치하여 이용할 수 있다. 예를 들어 사용자가 구글 스프레드시트에 아웃도어 기업 5개의 목록을 입력하고 ‘각…