By 2028, 30% of Fortune 500 companies could use AI-only service channels
As businesses race toward digital transformation, Gartner has forecasted a game-changing shift in customer service strategies for Fortune 500 companies. By 2028, 30% of these enterprises are expected to streamline their service operations through single, AI-enabled channels capable of handling text, image, and sound interactions. This shift will redefine how enterprises handle customer service, moving…