From agriculture to industrial manufacturing, no business is impervious to digital disruption. So it should come as no surprise that even the truck stop is ripe for digital transformation. Pilot Flying J, owner and operator of 750 travel centers in 43 U.S. states and six Canadian provinces, is looking to the internet of things (IoT),…
I fielded a question at last week’s Enterprise Transformation Exchange on how CIO can get their CEO and the Board to think of IT more strategically and beyond a cost center. While many CIO have had success moving from back office support functions and taking on strategic roles, others are still struggling to get their…
Back in November 2016, I wrote about the “mixed signals” tech companies were sending in response to the presidential election. How GrubHub’s then-CEO Matt Maloney quickly and forcefully spoke out against bigotry and hatred, and how IBM’s Ginny Rometty went instead for a strategy of appeasement. I’ve also written about the tech industry’s failures to…
Name: Chris Conry Company: Fuze Job title: Chief Information Officer Time in current role: One year in April Location: Boston Conry heads Fuze’s global IT and information security functions. Prior to joining Fuze, Conry drove large-scale IT transformation efforts, led IT integration activities for several mergers and acquisitions, and was accountable for corporate security and…
Technology is fast becoming one of the most important tools for modern businesses, and digital transformation is the means by which your organization can leverage technology to its full potential. But not every company that undertakes a digital transformation is set up for success. To truly transition, your organization must overhaul its culture first. How…
[This article was co-written with Leo Vaisberg.] Price matters, a lot. In an era of hyper price transparency, the subtlest price discrepancies will drive consumers to purchase on channels with the lowest price. Often consumers make buying decisions in two steps: first, what they want to buy; second, where they will buy. Especially for goods…
In the past several years, a combination of regulatory changes, pressures from fintech startups and big technology companies, new technologies (like advances in machine learning), and a shifting cyber risk landscape have brewed a perfect disruption storm in financial services. While retail banking has evolved quickly—mobile and paperless banking are now mainstream—commercial banking has been…
Walmart watches the weather to decide what food is going to sell better. Predictions powered an 18 percent increase in sales by having more steaks in stock when it’s warm, dry, cloudy and windy, and beefing up burgers when it’s hotter and less windy. High temperatures with a light breeze sell more salads; clear sunny…
Just when you thought you had millennials figured out, along comes Generation Z. But how exactly do they differ from millennials — if at all? What does this next generation of tech-savvy, socially aware and entrepreneurial workers want? How can you attract, hire and retain them? New research from culture, compensation and career monitoring site…
The opportunities and challenges associated with digital transformations dictate that there has never been a better time to be a CIO. Acutely aware of technology’s importance in driving business differentiation, more CEOs are empowering CIOs with the resources to conduct sweeping business changes designed to boost customer engagement and grow revenues. Yet the CIO role…