Rightly so, IT leaders are increasing their focus on their company’s customers in an effort to deliver the highest level of service to those wonderful people who buy their products and services. But while those external customers matter a lot, so do internal customers — employees who come to work every day. Prakash Kota, Autodesk’s…
Robotic process automation (RPA) has become a popular go-to technology for insurance companies looking to automate data entry and replace paper shuffling. One insurance provider is embracing RPA in a different fashion: Automating computing infrastructure to free up engineers to focus on more strategic tasks. Anthem has implemented more than 130 RPA “bots” to manage…
Ed Toner expects his IT workers to embrace agile principles, but he also wants his business-side colleagues to do the same. So much so that Toner, CIO for the State of Nebraska, stipulates agile principles (specifically the need for their ongoing participation in software development and deployment) in the contracts IT signs with the various…
Many CIOs are being challenged to take on a new role in the enterprise: money spinner. As businesses digitally transform products, services, customer experiences and operations, they’re generating new types and sources of data that, with effort, can be used to create monetizable data-driven products, services and experiences to external customers. Eighty-two percent of respondents…
You’re investing 5 days plus expenses. The Dreamforce payoff is all about time management 5 weeks out: Plan sessions and other meetings DreamForce is equal parts technology conference and sales pitches. Personally, I find it amusing that a company get can YOU to pay THEM for sales pitches…so to get the best ROI for my…
You’d think by now IT leaders would have digital transformation in check and be pros at overseeing initiatives to help their organizations improve business processes, stay competitive and enhance customer experiences. But in reality, many are faltering. A recent report by Capgemini and MIT found that while 39 percent of organizations today say they have…
Acquiring and developing technical talent is among the biggest obstacles in the digital era: In Deloitte’s forthcoming 2018 global CIO survey, 97 percent of global CIOs identified it as a challenge. To win the war for talent, CIOs can’t rely only on HR or ad hoc talent initiatives. Instead, they need to develop a cohesive…
National Life Group’s headquarters is nestled in the foothills of Montpelier, Vermont, just across the Winooski River from the Vermont State House. The company has been a fixture for the better part of two centuries, as much a part of the landscape as Barre granite or the covered bridges. Yet its focus is entirely future-facing:…
Athletes have coaches. So do actors, singers and other performers. Politicians also have coaches, generally described as “advisors” or “counselors.” Given the fact that coaches play an important role in so many different occupations, it makes perfect sense for IT professionals to have someone who can help them polish their abilities and move forward in…
Building a diverse, inclusive organization and fostering a culture of belonging can be pretty complex. But small changes can make a big impact – including initiating conversations about gender pronouns. As the Human Rights Campaign (HRC) explains, every person deserves the basic dignity and courtesy of being referred to by their correct pronouns (she, her,…