As technology proliferates throughout today’s digital organizations, IT service management has become a critical facet for serving the business, and the tools aimed at supporting your organization’s ITSM efforts are evolving to support those needs. ITSM tools help organizations streamline customer service, typically starting with the IT help desk. These product suites help IT departments…
Non-disclosure agreements (NDAs) supposedly protect trade secrets and confidential company information. But these days, especially in Silicon Valley, they can silence workers, preventing them from speaking up about misconduct that happens in the workplace. In fact, it’s not uncommon for NDAs to include a non-disparagement clause, which keeps employees from saying anything negative about the…
Though businesses depend on innovative ideas and solid customer outreach strategies, these are far from the only factors that determine if your company will be successful or profitable. In fact, one of the biggest indicators of whether you’ll be able to achieve your desired outcomes is how you handle an often-overlooked principle: organizational design. Your…
Artificial intelligence and machine learning are transforming the manufacturing industry. According to a report released late last year by the World Economic Forum, the combination of artificial intelligence, advanced robots, additive manufacturing and the internet of things (IoT) will combine to usher in the fourth industrial revolution. The majority of manufacturing companies, 80 percent, expect…
CIOs worldwide are rapidly adopting public cloud services, jettisoning computing infrastructure in favor of CPUs, storage and data analytics rented via the internet. These services, offered by Amazon Web Services, Microsoft, Google and others, enable enterprises to upgrade applications at high velocity in service of digital transformations. Yet some enterprises have boldly built private clouds…
The Open Group Architecture Framework (TOGAF) was developed as an enterprise architecture framework for software development. It’s intended to improve the development process by helping organizations create a more systematic approach to reduce errors, stay within budget and align IT with other business units. According to PayScale, the average salary for an IT enterprise architect…
Business disruption is forcing CIOs to transform their businesses with digital technologies. But few CIOs have mastered digital strategy enough to complete this crucial task, according to Deloitte’s 2018 Global CIO Survey. The report, which polled 1,116 CIOs and 321 CXOs, found that 44 percent of CIOs are neither actively involved in developing nor executing…
According to Bernie Gracy, chief digital officer at Agero, “For a CIO, the challenge is balancing the tyranny of the now with the pressure of tomorrow.” It seems as if the CIO is at a perpetual inflection point, facing competing functional and strategic priorities. CIOs are called to be more active in business decisions. Competition…
What is OKR? Objectives and key results (OKR) is a goal-setting framework that helps organizations define goals — or objectives — and then track the outcome. The framework is designed to help organizations establish far-reaching goals in days instead of months. OKR has been around since the 1970s. The concept was created by Andy Grove,…
Whether you’re transforming an organization or just want to improve collaboration, eliminating time-wasting legacy practices and streamlining how you manage projects are usually top of mind. So, what practices should you incorporate to save time? And what are some old ways of doing things that need to be sent packing? To read this article in…