10 best graduate programs for supply chain management

You can start a career in supply chain management (SCM) with a bachelor’s degree, but if you’re looking to climb the ladder and push your career forward, you will want to explore a master’s degree in the field. SCM is becoming an important role in multiple industries, including retail, manufacturing, technology and the federal government.…

7 steps to becoming a thought leader

You’re the sort of person who likes to solve problems. Co-workers and colleagues come to you for advice, ideas, insights and solutions. You also enjoy being a mentor, someone who doesn’t mind investing his or her time in order to help people achieve their goals. Congratulations. Whether you realize it or not, you’re a thought…

IDG Contributor Network: Fighting fire with fire: the rise of enterprise software’s big change agent

CIOs engaged in driving digital transformation should consider Ashby’s Law of Requisite Variety: It states that to persevere, a system’s internal structures must be as complex as the external forces challenging it. Your CEO, board, investors, and customers expect you to create the most advanced digital products and services. However, managing the complicated web of…

How Verizon designs customer-valued chatbots

Verizon didn’t set out to build a customer-facing chatbot. But around ten years ago, the company was hot off the launch of Fios, its fiber-optic network. And technicians were having problems. “[They] used to have a huge amount of difficulty when they needed to look at our systems to access [the] customer network or if…

CIO succession planning in the digital age

Hiring and retaining talent to keep pace with competition and market demands is a big part of a CIO’s job. Equally as important is grooming successors, or IT leaders with the technology chops and management skills to keep the business humming in the event the CIO departs. It’s a critical task at a time when…