Customer-obsessed organizations are winning. It’s as simple as that. Amazon dominates because its track record of innovation has disrupted numerous industries. We know them because of their numbers: 42,000 percent rise in stock price since their IPO, market value of $423 billion, and a meteoric rise up the Fortune 500 ladder to No. 12 last…
Everybody has bad habits, but sometimes they can turn into compulsions. While technology addiction is a real thing, especially for teenagers, IT pros have their own monkeys on their backs. Whether you’re an infrastructure junkie or a Slack head, chasing the data dragon or mesmerized by the blinking lights on your network operations center dashboard,…
Digital transformation for large enterprises is a humongous undertaking that can typically span across several years. CIOs at the helm of digital transformation are under immense pressure to rapidly deliver results. However, despite the allocation of millions of dollars to digital transformation, many organizations are struggling with aligning technology spend with business outcomes. Some organizations…
Hype over artificial intelligence reached its zenith in 2017, with CIOs, consultants and academics touting the technology as potentially automating anything from business and IT operations to customer connections. Yet through the first calendar quarter of 2018 several media organizations reported on the dangers of AI, which involves training computers to perform tasks normally requiring…
When we translate strategic objectives into architecture, we blend assets such as people and technology that will work and interact in certain ways to deliver customer value and eventually financial outcomes. This path (Strategy Maps slightly modified) from assets to processes to customer value to financials seems obvious. However, only the last three are measured…
I believe we’re on the doorstep of very important changes in IT market conditions. IT groups have experimented with hybrid cloud, agile and DevOps, and businesses have experimented with analytics and increasingly experiment with AI. Companies are confident they can now move some pilot experiments into programs, knowing they will support the weight of business…
From artificial intelligence to augmented reality, these dozen disruptive technologies and trends will begin driving how business gets done at forward-thinking organizations this year.
Read More from This Article: Technologies that will disrupt business in 2018
Source: IT Strategy
Macy’s CEO Jeffrey Gennette opened ShopTalk, the annual retail industry conference last week. His message focused on how Macy’s digitally-driven turnaround was fueled by Customer Journey Mapping. Macy’s results in the fourth quarter of 2017 were up nearly two percent from the prior year, the first year-over-year increase in Macy’s financial results in 11 quarters.…
You may be one of the 81% of business leaders embracing the cloud because you’re concerned about missing out on the many benefits it will provide to your organisation. However, while a highly scalable, robust and cost-effective solution to store and access your corporate data is an attractive option, you should not rush into your…
I have nothing but admiration for Mr. Mark Zuckerberg, founder and CEO of Facebook. He has started from nothing a worldwide icon company in just 14 years. According to recent statistics, about 2.1 billion people use Facebook regularly in most countries of the world. Facebook users can be rich, poor, young, old, Muslim, Christian, Jews,…