Agero is a leading provider of driver assistance services and has been through a major digital transformation to SaaS in the past few years. If you’re broken down by the side of the road or you have been in an accident, they send help – and they do it more than 12 million times each…
Being diligent about service-level agreements (SLAs) has always been important for IT organizations working with IT service and cloud providers. But understanding how to negotiate, structure, manage, measure, and report on these metrics is more crucial than ever. “Given digital transformation and the spending cuts across IT and business lines, it is critical to confirm…
Digital initiatives come in many flavors and vary widely, but they do have one thing in common and that’s data. That’s why the need to easily manage, analyze, and find key insights—and those “a-ha” moments—from data is critical to achieving and maintaining a market-leading position. One quick look at leading companies today and it’s easy…
Angela Yochem, EVP & Chief Transformation and Digital Officer at Novant Health, joins Maryfran Johnson for this CIO Leadership Live interview, which is jointly produced by CIO.com and the CIO Executive Council. Listen as they discuss CIOs as corporate directors, evolving the CDO role and more. To read this article in full, please click here…
Businesses are intrigued by the convergence of 5G wireless networking and edge computing to fuel their enterprise applications. And while the market for such capabilities remains nascent, IT leaders should prepare for the arrival of these technologies, which are maturing rapidly thanks to telco operators and cloud software makers, experts say. 5G comprises next-generation wireless…
COVID-19 has clearly changed the way that many of us operate in our day-to-day jobs and it will likely be a defining point in history that will mark the next generation, in much the same way as the Space Shuttle Challenger explosion or the 9/11 attacks. One of the by-products of the global pandemic…
Work from home has reshaped the IT attack surface, so cyber thieves and nation states are retooling in hopes of finding and exploiting new vulnerabilities. Which means that CIOs need to shore up their defenses across the IT ecosystem. Including, of course, hackers’ favorite portal into the enterprise: client PCs. At CES last week, Dell,…
The business case seemed rock solid. Your management colleagues agreed that the investment made sense from every angle. Over time, however, it has become apparent that everybody was dead wrong. Key indicators are signaling that the project is not only failing to meet expectations, but likely headed toward utter failure. Now what? Knowing when to…
As one of her first tasks when she became a newly minted CIO last spring, Kristin Myers scrutinized her application portfolio and adopted somewhat of an “out with the old, in with the new” mantra. For Myers, executive vice president, CIO, and dean for information technology at Mount Sinai Health System, it was “a great…
The tech industry does not have a reputation for being an inclusive space for Black, Indigenous and People of Color (BIPOC) working in IT and STEM jobs. While companies have made efforts to increase diversity in tech in the past few years, the statistics still paint a grim portrait of the diversity gap that persists…