7 IT metrics that matter most

Metrics are essential tools that help IT leaders focus their teams and resources on important core business areas, such as transformation and operations. Yet while highly useful, metrics can also be dangerous when improperly used. It’s easy, for instance, to rely on the wrong metric to track a specific operation, a mistake that can lead…

CIO Think Tank: 5G in the enterprise

Last year, a sudden shift to remote work reinforced a vital concept that companies might have started taking for granted: Connectivity is the lifeblood of work. What role should 5G, the latest generation of wireless broadband, play in that connection? That’s the question explored in a series of virtual CIO Think Tank roundtables held in…

American Air Filter Europe unifies ERP under S/4HANA

When Angelika Schwartz joined American Air Filter Europe as head of IT in October 2018, the company had already committed to SAP S/4HANA to replace a sprawling set of ERP systems across a growing international portfolio. Responsibility for IT operations previously lay with AAFE’s vice president of finance, controlling, and IT, working with an external…

What is design thinking? An agile method for innovation

Design thinking definition Design thinking is an agile, iterative process for design and innovation that centers users’ desires and needs, and enables your company to pivot as the industry changes and technology evolves. Design thinking acknowledges that there isn’t one way to solve a problem. Instead the methodology encourages questioning, experimenting, observing, and innovating in…

The 3 IT processes CIOs need most

Principle No. 7 of the Keep the Joint Running Manifesto says that before you can be strategic you have to be competent. IT’s processes and practices are how IT’s work gets done. They’re where competence, or its absence, happens. [ Learn from your peers: Check out our State of the CIO 2021 report on the…