Aiming to deliver end-to-end service automation, Oracle on Wednesday unveiled new agentic AI capabilities for Oracle Fusion Cloud Service and Oracle Fusion Field Service. Oracle said the new AI-driven workflows will help service teams increase service efficiency, reduce time-to-resolution, and improve customer experience. “We’re striving at Oracle for total end-to-end service automation, not enhancements, not…
When it comes to AI, the fear of missing out is real. According to research by Coleman Parkes Research on behalf of Riverbed, 91% of decision-makers at large companies are concerned their competitors will have an advantage if they get ahead with AI. So it’s no surprise that every respondent said that when it comes…
Electrocuting himself with a screwdriver in the back of a prototype computer when he was very young sparked Steve James’ interest in technology. Fast forward several years and what attracted him most to pursue a career in it was the strategy, leadership, and passion to bring people into the industry. Once at Woolworths, and now…
Following the lead of its enterprise software rivals, SAP too has announced it will now be entering the agent era of AI. Agentic AI is being billed as the next wave of AI in the enterprise, with a focus on operational decision-making over content generation. As opposed to generative AI chatbots, AI agents aim to…
En Cepsa creen firmemente que la energía es una gran fuente de progreso para la sociedad; por este motivo, y haciendo gala de responsabilidad social corporativa, la petrolera española apuesta por la excelencia y la mejora continua. “Hacemos ingeniería energética íntegra, integral e integrada”, afirman desde la corporación. Una reconocida mezcla de experiencia y conocimiento,…
In the ever-evolving world of technology, leadership and innovation have become key drivers of business success. The CIO100 Awards recognize this profound impact and reward organizations and their IT leaders for their exceptional contributions to driving technology-led innovation. The CIO100 Awards, established by CIO Magazine, are celebrated at an annual event on August 11-13, 2025,…
By Bryan Kirschner, Vice President, Strategy at DataStax Data scientists have long struggled with silos and cycle time. That’s partly because of an underlying structural tension between the traditional data science mission of turning “data into insights” versus the on-the-ground game of turning “context into action.” The latter is something business teams and managers strive…
SAP wants developers to view its Build platform as the one extension solution for all of SAP’s applications, according to Michael Aneling, chief product officer for SAP Business Technology Platform (BTP). At its TechEd event this week it is showing a new extensibility wizard, now available, that gives developers access to SAP Build directly from…
One of the greatest things about working in technology is the surprise advancements that take the industry by storm. Things like: The personal computer The internet The cloud Blockchain The Internet of Things (IoT) Generative artificial intelligence (genAI) One of the worst things about working in technology is the surprise advancements that take the industry…
Cuando se unió a The Estée Lauder Companies en 2017, Michael Smith reconoció una forma en que podría ayudar a marcar la diferencia de una manera diferente a sus típicas tareas de CIO: crear conciencia sobre el cáncer de mama. Para ayudar a recaudar fondos para la investigación a través de la Breast Cancer Research…