What’s the CIO’s role in developing a sustainability strategy?

Organizations are under pressure to demonstrate commitment to an actionable sustainability strategy to meet regulatory obligations and to build positive market sentiment. CIOs and IT leaders are uniquely positioned to contribute based on their ability to extract vendor commitments, prioritize socially relevant improvements, and lead data strategy as it informs AI and automation investments. We…

El sector financiero apuesta por la nube híbrida ‘multicloud’: su adopción de triplicará en los próximos tres años

El financiero es un sector que, por la criticidad de sus datos, debe estar constantemente evaluando su estrategia TI para adaptarse a los cambios en la regulación, en el panorama de ciberamenazas y en las tendencias tecnológicas. En este contexto, el futuro de la industria financiera funcionará mayoritariamente bajo un modelo de nube híbrida multicloud,…

Top 7 generative AI use cases for business

The launch of ChatGPT in November 2022 set off a generative AI gold rush, with companies scrambling to adopt the technology and demonstrate innovation. Many of the AI use cases entrenched in business today use older, more established forms of AI, such as machine learning, or don’t take advantage of the “generative” capabilities of AI…

Is your IT service management strategy empowering your employees or getting in their way?

Most workdays are already busy without the disruption of IT malfunctions. IT Service Management (ITSM) systems are designed precisely to minimize these interruptions, turning potential inconveniences into non-events so the day can go ahead—business as usual. But too many business leaders, in their eagerness to drive workplace efficiency, adopt the latest management systems without fully…

Why genAI is the force multiplier you need for effective IT service management

Enough has been said about generative AI and its capabilities to support and transform business operations, from personalizing customer and employee service to predictive analytics. It’s no wonder more organizations today are implementing genAI across their technology stack given how businesses are always looking for ways to improve productivity and boost efficiency. In this context,…

Freshworks’ annual benchmark report outlines key trends evolving IT service management

Today’s hyper-competitive business landscape demands businesses to do more with less. These expectations are compounded by the advent of generative AI alongside the growth of software-as-a-solution (SaaS) platforms. Armed with the promise to help organizations deliver new efficiency levels, SaaS platforms are often the preferred way for many businesses, and for good reason: there’s no…