A global telecom provider recognized that its traditional approach to delivering service and support to its employees was becoming a bottleneck. With a large workforce generating a high volume of IT, HR, and finance-related support requests and inquiries, the company faced increasing operational pressure and strain. To improve response times and reduce manual support efforts,…
The average corporate user now has 146 stolen records linked to their identity, an average 12x increase from previous estimates, reflecting a surge in holistic identity exposures. SpyCloud, the leading identity threat protection company, today released its 2025 SpyCloud Annual Identity Exposure Report, highlighting the rise of darknet-exposed identity data as the primary cyber risk…
La Justicia aprovecha el potencial de la inteligencia artificial (IA) generativa en un intento por agilizar los procesos y acelerar el compás de resolución de casos. En concreto, el Govern de la Generalitat ha puesto en marcha un proyecto piloto de la mano de la tecnológica catalana ConnecThink y de cuatro jueces mercantiles con el…
La próxima evolución de la IA ha llegado, y es agéntica. Los agentes de IA funcionan con los mismos sistemas de IA que los chatbots, pero pueden actuar de forma independiente, colaborar para lograr objetivos más grandes y hacerse cargo de flujos de trabajo empresariales completos. La tecnología es relativamente nueva, pero todos los principales…
Sustainability is no longer a peripheral concern but a strategic business imperative. As regulatory scrutiny, investor expectations, and consumer demand for environmental, social and governance (ESG) accountability intensify, organizations must leverage data to drive their sustainability initiatives. Yet, while businesses increasingly rely on data-driven decision-making, the role of chief data officers (CDOs) in sustainability remains…
La cadena pública autonómica Radio Televisión Madrid (RTVM), que realiza sus emisiones bajo la marca Telemadrid, ha confiado al Grupo MasOrange la gestión integral de sus servicios de telecomunicaciones fijas y móviles y de ciberseguridad para los próximos cinco años. Esta adjudicación permitirá dotar a la cadena pública autonómica de la infraestructura tecnológica de telecomunicaciones…
SAP has added AI capabilities powered by its AI assistant, Joule, to SAP Build Process Automation and SAP Build apps, extending the existing AI capabilities in SAP Build Code and ABAP Cloud. The announcement at this week’s SAPInsider event in Las Vegas, Nevada, “is designed to empower developers to build more efficiently, deliver precise, contextualized…
The world is becoming digitally native and tech companies are leading the charge. There are exceptions depending on the industry, says 6sense CIO Bryan Wise, but situations will arise where if a company gets large enough, the cost benefit becomes a key concern, and going back on prem to an extent might be the right…
When the board says, “AI!” CIOs have the daunting task of educating it on the various flavors of this capability, and steering them to the most beneficial investments and strategies. Mark Brooks, who became CIO of Reinsurance Group of America in 2023, did just that, and restructured the technology organization to support the platform, redefined…
The next evolution of AI has arrived, and it’s agentic. AI agents are powered by the same AI systems as chatbots, but can take independent action, collaborate to achieve bigger objectives, and take over entire business workflows. The technology is relatively new, but all the major players are already on board. In October, Microsoft announced…