Mike Potter, the former interim executive director, digital transformation and group CIO of utility company Thames Water, has been named chief digital officer by the British government. Potter has held senior IT roles in both public and private sector over the last 20 years, including as interim chief digital information officer at the HMRC in…
All-inclusive vacations. Personalized tours. Packed sports arenas. These are the kinds of experiences that engage us, excite us, and leave us feeling satisfied. CXOs, CIOs, and others entrusted with and empowered to make CX decisions should want the experiences that flow in and out of their contact centers to be just as engaging. They should…
In a bid to help enterprises and institutions in the European Union navigate data privacy, residency, and other regulatory guidelines, Oracle plans to launch two sovereign cloud regions for the European Union this year. Unlike a generic cloud region, a sovereign cloud region is designed to offer secure data access to both private and public…
As anybody in IT can attest, the skills gap companies are facing is real, and it’s getting more pronounced. The Great Resignation trend is hitting IT hard. Nearly 90% of all employers either already have a shortage or expect to face one within a few years. And a third say the problem has already grown…
The pace of business is accelerating. Enterprises today require the robust networks and infrastructure required to effectively manage and protect an ever-increasing volume of data. They must also deliver the speed and low-latency great customer experiences require in an era marked by dramatic innovations in edge computing, artificial intelligence, machine learning, the Internet of Things,…
Anil Bhatt, Global Chief Information Officer at Elevance Health, joins host Maryfran Johnson for this CIO Leadership Live interview, jointly produced by CIO.com and the CIO Executive Council. They discuss using AI in predictive healthcare, blockchain collaborations, the future of digital healthcare, global innovation trends and more. Watch this episode: #id62ce1a681809d .jw-wrapper::before { content: “Anil Bhatt”…
What’s one way to get CIOs griping and venting about their data strategies? Ask them how successfully they get their business users to migrate off their mega spreadsheets and onto data visualization and other self-service business intelligence platforms. Then, ask chief data officers (CDOs) how hard it is to lead data governance programs that include…
Servant leadership has emerged as a popular management method that replaces command-and control-style leadership with empathy and empowerment. The management approach prioritizes the growth, well-being, and empowerment of employees. It aims to foster an inclusive environment that enables everyone in the organization to thrive as their authentic self. Whereas traditional leadership focuses on the success…
Companies typically face three big problems in managing their skills base: Normal learning approaches require too much time to scale up relevant knowledge. Hiring for new skills is expensive and also too slow. And skills from new hires are rarely properly shared. Businesses of all types have fought to solve these problems. Some conduct ever…
Il n’y a pas de solution facile lorsqu’il s’agit d’engendrer la diversité et l’inclusion (D&I) en milieu de travail. L’implantation et le maintien d’un environnement diversifié et inclusif s’accompagnent de nombreux défis – et nécessitent une approche nuancée qui ne s’accorde pas toujours avec les mécanismes existants – souvent inadéquats et désuets. Pour réussir dans…