TransUnion transforms its business model with IT

Count TransUnion among the rising tide of enterprises evolving their identities thanks to IT. “We are thinking like a software company and transforming ourselves like a software company,” says Venkat Achanta, chief technology, data, and analytics officer of the $4 billion credit bureau, which is recasting itself into a customer data services provider intent on…

Oracle adds AI capabilities to its Fusion Cloud CX

Oracle is adding more AI capabilities to its Fusion Cloud CX that provides software for sales, marketing, and service teams across an enterprise, the company announced on Thursday. The new capabilities, based on the company’s OCI Generative AI service, include generative AI-assisted answer generation, assisted scheduling for field service, opportunity quality scoring, and seller engagement…