The lobby is loud before the appointment begins. Dogs are barking, a phone is ringing and someone at the front desk is checking out with discharge papers in hand. A worried client is called into an exam room with a yellow Lab whose tail gives one soft thump against the floor, even though the dog…
Too often, brands treat compliance as a downstream exercise. Teams build products, launch new capabilities and then tack on controls afterward. The pace of technology evolution and adoption has never been faster, and regulatory bodies are doing their best to keep up. For brands, that means they’re standing on shifting ground. They need to modernize…
One of the biggest challenges companies like Aetna face every year is an annual HEDIS review of its records to identify gaps in care. For large national payors, the scale of the challenge is immense. So Aetna has deployed a gen AI-driven document intelligence platform that has reduced the need for manual review by 65%.…
The United States Senate Federal Credit Union (USSFCU) is a nonprofit financial cooperative that provides traditional retail banking services to entities within the US government, such as the Senate and the Supreme Court.At present, the credit union’s headcount stands at nearly 150 people, managing around $1.6 billion in assets. A few years back, when it…
The meeting that changed my perspective I remember sitting there and realizing I wasn’t thinking about the model at all. I was thinking about the data feeding it. One discussion stands out in particular. We were evaluating how predictive analytics could improve sales forecasting for a national portfolio of opportunities. Leadership wanted greater confidence in…
All of the major AI providers want you to use, and ideally stay within, their super apps, and now Microsoft is looking to capture that attention, too. During an earnings call this week, CEO Satya Nadella confirmed that the tech giant is building a Copilot ‘super app’ that will be rolled out this quarter. The…
Ask most enterprise technology teams where they spend their AI strategy energy and you will get the same answer: figuring out which model to use. It feels like the right question. As organizations move from pilots into production and the real compliance, cost and continuity risks appear, it turns out to be the wrong one.…
I have spent enough time building cloud and AI infrastructure to know one thing: Efficiency problems never show up where teams expect them. They tend to sit just beneath the surface, quietly shaping outcomes long before they appear in the metrics anyone is tracking. Most enterprise conversations still center on token pricing. That focus makes…
A growing backlash against building new data centers in the US may have huge cost implications for CIOs planning to expand their organizations’ AI initiatives. Protests against building new data centers were organized in 42 states in mid-July, with participants concerned about new facilities driving up electricity and water costs and using large swaths of…
A few weeks ago, I found myself in yet another demonstration of an application that was not built by my team or my technology partners. The demonstration lasted 20 minutes and by the end of it, everyone in the room agreed that the application solved a genuine business problem. There was genuine admiration for the…