From digital transformation to intelligent transformation

Over the past decade, digital transformation has focused on converting manual processes to digital ones, migrating infrastructure to the cloud, updating applications and creating new channels for customer and employee engagement. These efforts have resulted in tangible benefits such as accelerated cycle times, increased transparency and reduced costs. However, these initiatives have also revealed limitations:…

The agentic enterprise: Why value streams and capability maps are your new governance control plane

The economic pivot: From creation to execution The enterprise is currently undergoing a seismic pivot from generative AI, which focuses on content creation, to agentic AI, which focuses on goal execution. Unlike their predecessors, these agents possess “structured autonomy”: the ability to perceive contexts, plan actions and execute across systems without constant human intervention. For…

How weak talent strategy leaves IT with too much — and not enough — talent

In my work architecting AI transitions for global enterprises, I have identified a recurring systemic failure, a collision between hyper-accelerated output and stagnant governance. IT & Software Services (IT companies) are currently trapped in a talent paradox where they have an oversupply of AI-augmented ‘coding speed,’ yet a critical shortage of ‘architectural safety.’ They have…

Using AI to unlock human potential at Liberty Mutual

Liberty Mutual’s approach to gen AI reflects a deeper understanding of enterprise transformation in that the hardest challenges aren’t technical but human. So global CIO Monica Caldas focuses on the central priorities of enterprise leaders: establishing effective AI governance, moving promising pilots into scalable solutions, and empowering employees to confidently adopt new ways of working.…

“단순 숫자 아닌 리스크 신호”···이사회 눈높이에 맞는 보안 지표는 무엇인가

보안 조직은 숫자의 세계에서 일한다. 대시보드에는 차단된 공격 건수, 피싱 클릭 수, 발견된 취약점, 적용된 패치, 분류된 경고, 종결된 사고 건수가 표시된다. 지난 10년간 사이버 보안 업계는 활동을 점점 더 정밀하게 측정하는 데 능숙해졌다. 그러나 전문가들은 이런 측정치가 과연 이사회가 리스크를 관리하는 데 실질적인 도움을 주는지는 여전히 일관되지 않다고 지적한다. 이사와 최고경영진에게 보안 지표 보고의…