Data science drives big decisions at Kohl’s
Long before the advent of customer data platforms (CDPs), Kohl’s business model centered on collecting and cultivating customer data. “We’ve had a homegrown customer data environment for decades,” says Paul Gaffney, CTO and supply chain officer at the $19.4 billion American department store chain. “And we’re quite happy with our custom implementation.” The Milwaukee, Wis.-based…


