Alorica is a privately-owned and operated provider of customer experience solutions to Fortune 500 and digitally-native companies, and employs approximately 100,000 people globally. The company operates a global hybrid model—both on site and through a work-at-home platform—and provides a range of solutions from customer care to financial solutions and customized digital services. As such, the…
One week before the pandemic struck, Air Canada used SAP technology to implement a fully integrated suite of procurement solutions, enabling employees to seamlessly and efficiently begin working from home. Given its enviable record in generating less atmospheric carbon, water waste and noise, Air Canada has attempted to export its forward-looking philosophy to all aspects…
Three years ago, online travel agency Priceline started its cloud journey with a goal to create a more flexible and agile technology infrastructure, says CTO Marty Brodbeck. That effort included modernizing applications following the 12-factor methodology, “moving them into Docker containers, and then streamlining that process by running them in Kubernetes on Google’s GKE Edge.”…
The race towards the cloud Cloud adoption has been a top CIO priority, accelerated by the pandemic as organizations speed up their digital transformation initiatives. IDC forecasted worldwide “whole cloud” spending will surpass US$1.3 trillion by 2025. For technology leaders, the cloud presents significant opportunities to enhance business innovation and competitive differentiation. More than operational…
You could say that, in the past, occupational safety lacked imagination. When construction began on San Francisco’s Golden Gate Bridge in 1933, it was still considered a novel idea to rig up a simple safety net under the structure. That net caught 19 falling workers. But these days, digital technology is inspiring a new era…
Every CIO understands that when it comes to the technical performance of your company and protecting the reputation of your brand, the buck stops with you. In an age where every brand is considered a digital brand because the customer’s main touchpoint is a mobile application, the CIO is the head of product and Chief…
From analytics and automated reports to mobile payments, digitization is changing the way modern finance works. We asked the CIO Influencer community of technology experts why it’s so important for organizations—particularly small and midsize businesses—to modernize their financial management systems for today’s digitally driven world. Here’s a summary of their insights. A fast path to…
In the endless need for speed, digital leaders continue their shift from project to product orientation. However, this shift is not a “set it and forget it” initiative. It requires nurturing and continuous evolution that often leads CIOs to wonder: is our team doing this because it’s trendy, or are we in this to drive…
By Milan Shetti As companies look to modernize their technology as quickly as possible, they’re often finding it’s harder than ever before to bring on the talent needed to do so. In today’s hot hiring market, filling tech-focused roles from CIOs to developers is proving difficult. I have seen firsthand how the past few years…
Consider this your official notice: passwords have reached end of life (EOL). We’ve heard that the password has been on its deathbed for years. It’s been a long life for a technology created in the early 1960s, but it really is over. In a final salute, MIT Technology Review ranked “The end of passwords” in…