Research indicates that an alarming number of AI projects fail to achieve their goals and provide hoped for return-on-investment. Small wonder considering the many challenges inherent in delivering successful AI systems – from security, data problems, lack of clarity on hoped-for-results, higher-than-expected costs, and more. In this edition of CIO Essential Insights, we focus on…
Foundry research shows continued growth in enterprise cloud spending, with new AI initiatives a key driver of that increased investment. But at the same time, concerns about cloud expense, security, management, and skills are also ratcheting up. With an eye toward 2026, we’ll explore how top tech executives are capitalizing on new cloud capabilities, rationalizing…
Efficient supply chain management (SCM) requires contending with vast amounts of data, constantly changing variables and multiple stakeholders; factors that have traditionally made SCM difficult for humans, to put it mildly. But thanks to the advent of a new type of technology, agentic AI, humans no longer have to fight supply chain battles alone. AI…
La tecnología se ha convertido en la piedra angular sobre la que pivota la vida moderna. Es algo que se siente a pie de calle, cuando la ciudadanía espera y debe enfrentarse a cada vez más servicios digitales, pero también en las empresas. Ya no importa a qué sector se dediquen: las TIC tendrán que…
When I joined a major retail digital transformation project as a senior specialist with a consulting firm, the first meeting went exactly as I expected: “We need more tools.” Every discussion about efficiency seemed to end with another vendor demo or platform suggestion — a new SaaS for workflow, a chatbot for customer service, an…
Zoho is revamping the user interface for its flagship suite, Zoho One, moving from an app-based model to a unified, context-aware system in which users can easily access any of the 50-plus apps included in the suite. Of course, the company’s AI assistant, Zia, features prominently, providing contextual intelligence across the suite. The new UI…
Salesforce today unveiled new Agentforce 360 observability tools to give teams visibility into why AI agents behave the way they do, and which reasoning paths they follow to reach decisions. Salesforce is providing the new tools as its agentic AI customers increasingly shift focus from building agents to maintaining them in production. “We’ve had thousands…
Artificial intelligence’s first great application is in the belly of the beast that birthed it. Computer systems are filled with the hard-coded numbers that make them perfect for applying data-driven machine learning algorithms. Autonomous cars need to fret over fog, wayward pedestrians, and rain. The machines themselves, however, are filled with precise values that lead…
In 2016, 7-Eleven began a digital transformation aimed at redefining convenience. The starting point was loyalty. “Step one was to build a product discipline, bring the technology in house, and reduce reliance on third parties,” says Scott Albert, VP and head of store and enterprise products. Two years later, the Texas-based retailer reapplied the product…
En 2023, el Servicio Nacional de Salud británico (conocido por sus siglas NHS) puso en marcha uno de los proyectos de datos más ambiciosos de Europa: la Federated Data Platform. Sobre el papel, la iniciativa era impecable. Se trataba de conectar datos dispersos de los pacientes para planificar mejor, reducir listas de espera y tomar…