Salesforce today announced Agentforce Help Agent, a new pre-packaged service agent that organizations can connect to their knowledge base to provide support to customers and employees across chat, portals, and other digital channels using text or voice. The new agent is also the first offering from Salesforce to feature a new pay-per-resolution model in which…
As AI adoption grows, I see fellow enterprise leaders realizing that just implementing AI is not enough. We need to develop and adopt the best, fastest and most efficient AI models. It’s not just a matter of pride about who has the shiniest toy; optimizing models for efficiency can be the difference between a failed…
The new CIO mandate is clear: facilitate AI adoption across the enterprise at speed. According to CIO.com’s State of the CIO survey, CEOs’ top priority for their IT executives is to capitalize on AI. From researching to evaluating AI products, CIOs are now the central figures in their organizations’ AI strategies. And company leaders are…
I still remember the first time we tried to simulate a large-scale water sequence nearly two decades ago. It was a simple brief — “make it look real.” What followed was anything but simple. Machines struggled, artists waited and we often had to compromise between realism and deadlines. Back then, simulation in VFX felt like…
Ahead of board meetings, CIOs refine slides, rehearse talking points, anticipate questions, and align with the executive team. Then they walk in, deliver their presentation, answer a few questions, and breathe a sigh of relief when it’s over. The problem, according to several experienced CIOs-turned-board-directors, is that many tech leaders treat the board meeting as…
I’ve been watching two conversations happen in parallel for the last ~3x months, and almost nobody is connecting them. That gap is going to hurt. The first conversation is about cloud. Enterprises everywhere are rethinking their hyperscaler dependence. Costs are spiraling out of control. AI workloads are data-sensitive, latency-hungry and expensive to run on someone…
올해는 AWS 출범 20주년이자, 필자가 아마존에서 개발자로 일한 지 20년이 되는 해다. 필자의 커리어는 줄곧 한 가지 목표를 향해 이어져 왔다. 바로 개발자의 일을 더 쉽게 만드는 것이다. 개발자인 필자에게도 다소 이기적인 목표이긴 했다. 예를 들어 데이터베이스 운영에 많은 시간을 빼앗기자, 이를 서비스로 해결하기 위해 DynamoDB 팀에 합류했다. 개발자가 더 이상 직접 데이터베이스를 운영하지 않아도…
생성형 AI에 대한 기대가 비현실적으로 부풀려졌다는 평가와 함께 열기가 다소 식었음에도 기업들은 이제 수천 개 규모의 AI 에이전트를 실제 업무에 도입하고 있다. 에이전트 AI는 콘텐츠 생성에 초점을 맞춘 생성형 AI를 넘어 실제 업무 수행과 의사결정을 지원하는 데 중점을 둔다는 점에서 차별화된다. 이러한 가능성에 주목한 애플락(Aflac), 애틀랜틱 헬스 시스템(Atlantic Health System), 레전더리 엔터테인먼트(Legendary Entertainment), NASA 제트추진연구소(Jet…
도널드 트럼프 미국 대통령이 25일 연방정부의 포스트 양자암호(PQC) 전환을 가속화하고 미국의 양자 기술 투자를 확대하기 위한 두 건의 행정명령에 서명했다. 행정부는 이번 조치를 양자컴퓨팅이 가져올 기회와 위험에 동시에 대비하기 위한 범정부 차원의 종합 전략이라고 설명했다. 이번 조치는 ‘고도화된 암호 공격으로부터 국가 보호(Securing the Nation Against Advanced Cryptographic Attacks)’와 ‘양자 혁신의 새로운 시대 개척(Ushering in the…
Enterprises may soon be paying as much for their developers’ AI token usage as they do for their salaries. According to Gartner, these costs will meet, or even exceed, the typical software engineer’s monthly salary within the next two years. This is not only because developers are increasingly adopting generative AI and agentic tools, it…