Making the most of sentiment analysis

Sentiment analysis is beginning to prove its mettle in the enterprise. This analytic technique, which enables companies to determine the emotional value of communications, is finding traction in a range of use cases, from meeting transcription to customer service and feedback. These days, sentiment analysis relies largely on supervised or semi-supervised machine learning algorithms. All…

ServiceNow, Celonis team up to power process automation

Workflow management platform vendor ServiceNow is partnering with process mining specialist Celonis to help enterprises prioritize and optimize process automation. The partnership will make it easier for CIOs to combine the capabilities of both platforms when the joint is available, which is expected for the first half of 2022, according to Celonis representative Faiz Mandviwalla.…

BrandPost: Podcast: CIO Leadership Live with Edward Wagoner, Digital CIO, JLL

Edward Wagoner, Digital CIO at JLL, joins Maryfran Johnson for this CIO Leadership Live interview, which is jointly produced by CIO.com and the CIO Executive Council. They will discuss the evolving digital/physical workplace, the new “F” word, smart buildings and more. This episode is sponsored by Tableau. Discover more at https://www.tableau.com/tableau-for-it/data-platform. To read this article in full, please…

Mentorship: Tips for success

No matter where you are in your career path, a terrific mentor can help you take on bigger roles, gain insight into technical challenges, and become a better leader. Being a mentor, too, is an important career move — and not only because it looks good on your CV and flatters your ego. Mentoring can…

What is a chatbot? Simulating human conversation for service

Chatbot definition A chatbot is a software application designed to simulate human conversation with users via text or speech. Also referred to as virtual agents, interactive agents, digital assistants, or conversational AI, chatbots are often integrated into applications, websites, or messaging platforms to provide support to users without the use of live human agents. “Chatbots…

Upskilling the hybrid IT workforce

With the rapid pace of technological change comes the need for upskilling IT workers — especially when talent is hard to come by. For IT leaders, the pandemic’s ongoing disruption of the workplace has only compounded the challenge. Although many organizations employed some level of remote workers prior to the pandemic, most have traditionally leaned…

CIO Think Tank: Data and analytics at scale

In July and August 2021, CIO held three virtual CIO Think Tank discussions that brought together 31 IT leaders to unpack one of the most important issues in enterprise technology today: maximizing the utility of data collected through multiple channels. The goal of these discussions was to identify key challenges facing analytics initiatives and to…

5 questions with Dow’s Melanie Kalmar

As Dow’s chief digital and information officer, Melanie Kalmar drives the global strategy for information technology and digital capabilities to the chemical manufacturer’s growth and business strategies. She’s also a member of the executive leadership team, which sets the company’s strategic direction, defines priorities, and is accountable for delivering enterprise-level results. Throughout her career at…