Consumer engagement has been fundamentally changing with the advent of AI agents, forcing a rethink by software-as-a-service (SaaS) companies, and creativity platform provider Adobe is responding by shifting its approach to what it calls ‘Customer Experience Orchestration (CXO).’ Announced today at Adobe Summit, the new Adobe CX Enterprise suite is a pivot to a future…
Many VMware customers assumed the most disruptive effects of Broadcom’s acquisition were already behind them. Licensing changes and pricing shifts required attention, but infrastructure strategy largely stayed the same. That assumption is about to be tested. By October 2027, VMware customers must migrate to VMware Cloud Foundation (VCF) 9.[1] What sounds like a routine upgrade…
Across industries, the conversation around AI has centered on capability. How fast can we implement it? Where can we automate? How much efficiency can we unlock? Those are reasonable questions. But they are not the only ones that matter. A recent Gartner report found that 91% of CIOs and IT leaders say their organizations dedicate…
Somewhere in your organization’s hiring stack, there is probably an AI system producing candidate scores. If you’re a leader who helped evaluate or approve that system, here’s a question worth sitting with: If one of those scores got challenged, by a candidate, an internal audit or a regulator, could your team explain how it was…
Not every effective IT lieutenant becomes a credible CIO candidate. Those who make the leap, however, do so often by reframing their jobs from delivering what the business asks for to shaping what the business becomes. “Strong IT leaders run IT well. CIO-ready leaders focus on how the business gets better because of IT,” says…
Living off the Land attacks have become one of the most persistent and difficult threats facing enterprise security teams. Unlike traditional intrusions that rely on custom malware or obvious exploits, these attacks weaponize the tools organizations already trust and depend on every day. PowerShell, Windows Management Instrumentation, PsExec, scheduled tasks, bash scripts and other native…
Organizations that invest the most in AI often capture the least value from it. That paradox is driving a growing debate about whether AI delivers value. But that’s the wrong debate. At the task level, the evidence is clear with studies consistently showing measurable productivity gains in coding, writing, analysis, and customer support. MIT researchers…
Since the early 1950s, software has slowly moved from an obscure technical discipline to something that touches almost every person’s life every day. The transition was gradual at first. Most people didn’t have direct access to computers, but the businesses they interacted with did. Computers sat in back rooms quietly changing how companies handled inventory,…
Several major insurance carriers have begun to back away from providing cybersecurity and other insurance to companies using AI to run internal processes, insiders say. While there’s no standard response to customer use of AI in the insurance market, many carriers are now quietly declining to write policies for claims related to AI-generated outputs in…
Geopolitical tensions are rising. Cyber threats are accelerating. And AI is rapidly expanding the enterprise attack surface. For CIOs and CISOs, the reality is clear: cybersecurity is no longer a defensive function alone. It is now a core element of enterprise resilience. The question leaders should be asking is not simply whether their systems can…